Marco Technologies · 19 hours ago
National Service Coordinator
United States
Full-time
Remote
Entry, Mid Level
2+ years expMarco Technologies is a company focused on providing copier and print solutions, and they are seeking a National Service Coordinator to deliver high-quality service and solution support to clients. The role involves coordinating service calls, managing client communications, and contributing to operational best practices to ensure exceptional client satisfaction.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Collaborate with copier sales and service dealers to coordinate service calls for national accounts and interterritorial support
Respond promptly and appropriately to internal and external service requests
Accurately log client issue details and initiate service calls using company-provided systems and technology
Communicate timely and detailed status updates to clients, including estimated resolution times
Identify qualified dealer partners to handle specific service requests effectively
Assign service requests to appropriate dealers or escalate to designated personnel as necessary
Adhere to and support call center performance expectations
Contribute to the development and implementation of best practices and operational procedures to enhance efficiency
Set up and manage new national account and interterritorial service call processes
Perform the set-up of new National Account and interterritorial service calls
Monitor and manage the Managed Print Services inbox, ensuring timely responses and proper routing
Review, verify, and approve or correct invoices from copier sales and service dealers prior to payment processing
Attend Required Company And Departmental Meetings
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
Perform other related duties as assigned
Qualification
Required
An associate degree and two years of relevant experience; or equivalent combination of education and experience
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and familiarity with project management and collaboration tools (e.g., Teams, SharePoint, or equivalent platforms)
Strong organizational and time management skills with the ability to prioritize tasks and manage multiple deadlines
Ability to analyze service data and apply best practices to improve efficiency and customer satisfaction
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and nontechnical stakeholders across all levels of the organization
Demonstrated ability to build and maintain positive working relationships, fostering collaboration and trust
Strong commitment to task completion, with a proactive approach to problem-solving and goal achievement
Adaptability and flexibility to manage change and respond to evolving priorities in a dynamic environment
Proven teamwork skills, with a willingness to share responsibility and contribute to group outcomes
Ability to remain calm, professional, and objective under pressure or in challenging situations
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
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