Inceed · 1 day ago
NOC Tier I Engineer
Nashville, TN
Contract
Onsite
Entry Level
$31/hr - $31/hr
4+ years expInceed is a staffing direct placement firm that is seeking a skilled NOC Tier I Engineer to join their team. This role involves monitoring customer networks, troubleshooting technical issues, and providing support during outages while ensuring clear communication with customers and vendors.
ConsultingInformation TechnologyStaffing Agency
No H1B
Responsibilities
Monitor customer networks and respond to outages or performance issues
Troubleshoot routers, switches, firewalls, wireless, and voice systems
Communicate with customers via phone, email, and ticketing systems
Coordinate with vendors during outages
Document troubleshooting steps, resolutions, and customer interactions clearly
Escalate complex issues appropriately while maintaining ownership
Participate in network upgrades and infrastructure improvements
Participate in an on-call rotation for after-hours support
Qualification
Required
Strong customer- and team-focused mindset; consistently puts the customer first
2+ years of experience with LANs, internet connectivity, or security appliances
2+ years of experience supporting routers, switches, and wireless access points
2+ years of experience with DNS, SMTP, SNMP, and related services
4+ years of hands-on or phone-based experience in a technical support or NOC role
3+ years of experience documenting customer needs in a ticketing system (ConnectWise or similar preferred)
Ability to manage multiple priorities in a fast-paced, high-performing environment
Proficiency with Microsoft Office Suite
Preferred
Experience with voice technologies (PBX, VoIP, POTS, PSTN)
Experience with FortiGate (preferred) and/or Cisco networking equipment
Familiarity with network monitoring tools
Strong multitasking skills in high-volume ticket environments
Certifications such as CCNA, Fortinet NSE/FCA/FCE, or ITIL
Benefits
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Company
Inceed
Inceed is a staffing and recruiting company that provides consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Shaw
Partner and Founder
Recent News
2025-05-23
2025-04-23
Company data provided by crunchbase