DoorDash · 16 hours ago
Specialist, SPRINT
Tempe, AZ
Full-time
Hybrid
New Grad, Entry LevelDoorDash is a technology and logistics company focused on empowering local economies. As a SPRINT Specialist, you will leverage your customer support experience to engage in experiments aimed at enhancing the customer, Dasher, and Merchant experience while working cross-functionally with various teams.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Help support different projects primarily focused on enhancing the Customer, Dasher, and Merchant experience
Enjoy frequent upskill training to learn new pilot workflows and expand your business acumen
Deal with ambiguity by leveraging all resources and cross-functional partners to improve the overall customer experience
Work cross-functionally with the S&O team partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides
Enjoy participating in testing new processes and programs to help increase customer retention
Be empowered to make decisions using the training and provided workflows, resolve problems, help make new processes durable, and escalate edge cases to leadership
Enjoy problem-solving, are incredibly resourceful, and are able to see around corners to help us learn and make informed decisions on business changes
Qualification
Required
Customer Support experience
Flexibility to support evolving business changes
Engagement in new experiments and pilot initiatives for Customers, Merchants, and Dashers
Willingness to undergo ongoing training and project-specific content
Ability to assist with volume from other Support Operations lines of business
Ability to report to SPRINT Supervisors under the Global Support and Integrity Operations (GSIO) team
Ability to work from the Tempe office 4 days per month
Enthusiastic approach to work with a customer-centric mindset
Self-motivated with a bias for action
Strong and clear written and verbal communication skills
Experience with de-escalating customers
Ability to operate at the lowest level of detail
Proactive critical thinking and problem-solving skills
Ability to thrive in a fast-paced, constantly changing work environment
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
Founded in 2013
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-02-05
Pear VC.
2026-02-04
Company data provided by crunchbase