CyberSearch · 1 day ago
Presales Engineer
United States
Contract
Remote
Mid Level
$40/hr - $45/hr
3+ years expCyberSearch is focused on providing innovative solutions in the IT sector, and they are seeking a Presales Engineer to contribute to the sales and delivery lifecycle for network, infrastructure, and security solutions. The role involves developing service solutions for IT customers, collaborating with various teams, and ensuring compliance with documentation standards.
Information TechnologySoftware
No H1B
U.S. Citizen OnlyHiring Manager
Craig Sherwood
Responsibilities
Provide consultative guidance, scoping service offerings, and fostering strategic relationships to drive business growth
Develop appropriate service solutions for IT customers, including analysis, technical scoping and support for appropriate managed services offerings
Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for drafting and managing Solution Estimates (SEs), Statements of Work (SOWs), Request for Proposal (RFP’s), Request for Quote (RFQ’s), and Request for Information (RFI’s)
Ensure all documentation complies with internal standards, legal requirements, and customer expectations
Develop customer contracts including renewals for managed services
Maintain, track, and manage customer contracts including renewal dates, types of sold services, and pricing
Keep all systems (CRM and ERP) up to date and complete
Share any developed materials and documentation which can be used by others as references or templates in support of the practice overall
Collaborate with Pre-Sales Engineers and Solution Architects to translate technical solutions into clear, actionable deliverables
Assist in scoping services and estimating resource requirements for network, infrastructure, and security engagements
Understand and maintain knowledge of service offerings and associated contract templates
Prepare contracts and amendments of contracts for client distribution
Act as a liaison between technical and non-technical stakeholders to ensure clarity and consistency
Create support tickets to gather information to confirm configurations
Review and validate documentation for completeness, accuracy, and risk mitigation
Track and manage version control and approvals for all pre-sales documentation
Ensure timely contract renewals by tracking/gathering relevant details
Proactively notify Account Managers of pending renewals
Develop renewal contracts including those with add-on services
Engage with partners to support the processing of contracts including renewals
Associate partner costs to contracts
Qualification
Required
Must have 3-5 yrs experience creating & maintaining accurate SEs, SOWs, and Managed Services contracts aligned with customer requirements and solution architecture
2+ yrs experience in costing & pricing of managed services opportunities to meet managed services business goals including gathering customer key metrics to scope and price
Prior experience analyzing technical & competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach providing enhanced business outcomes beyond initial customer expectations
Prior experience acting as a subject matter expert in multiple families of services and solutions including Security and or Network offerings
Ensure all documentation complies with internal standards, legal requirements, and customer expectations
Develop customer contracts including renewals for managed services
Maintain, track, and manage customer contracts including renewal dates, types of sold services, and pricing
Keep all systems (CRM and ERP) up to date and complete
Share any developed materials and documentation which can be used by others as references or templates in support of the practice overall
Collaborate with Pre-Sales Engineers and Solution Architects to translate technical solutions into clear, actionable deliverables
Assist in scoping services and estimating resource requirements for network, infrastructure, and security engagements
Understand and maintain knowledge of service offerings and associated contract templates
Prepare contracts and amendments of contracts for client distribution
Act as a liaison between technical and non-technical stakeholders to ensure clarity and consistency
Create support tickets to gather information to confirm configurations
Review and validate documentation for completeness, accuracy, and risk mitigation
Track and manage version control and approvals for all pre-sales documentation
Ensure timely contract renewals by tracking/gathering relevant details
Proactively notify Account Managers of pending renewals
Develop renewal contracts including those with add-on services
Engage with partners to support the processing of contracts including renewals
Associate partner costs to contracts
Excellent organizational and time management skills
Excellent written and verbal communication skills
Great attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in tools such as Microsoft Word, Excel, and CRM platforms (e.g., Salesforce)
Ability to organize and track information in spreadsheets
Ability to work independently and in a team environment
Ability to demonstrate a high level of independent judgment and initiative
Ability to adhere to established processes but can effectively implement new tools and processes
Proficient in MS Office (Required: Outlook, Excel, Word)
Preferred
Experience with managed services models and service-level agreements (SLAs) is a plus
Company
CyberSearch
CyberSearch is an IT company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase