HID · 12 hours ago
Public Maintenance Renewals Associate
Palm Beach Gardens, FL
Full-time
Hybrid
New Grad, Entry LevelHID is a high-tech software company headquartered in Austin, TX, that powers the trusted identities of the world’s people, places, and things. The Public Maintenance Renewals Associate is responsible for managing the hardware and software maintenance, service contract renewal, and software subscription renewal process to maximize customer value and revenue growth.
GovernmentInformation ServicesSecurity
Responsibilities
Quoting and selling annual hardware and software maintenance service contract renewals prior to expiration of existing service contracts using Salesforce CRM and quoting module
Quoting and selling managed services offered to identified end user customers
Managing subscription-based software renewals
Meeting or exceeding annual sales quota and objectives
Accurately configuring and pricing quotes for each customer based on type of sale and/or customer
Finding areas for upselling, consolidation or sales opportunities for equipment upgrades
Following up through emails and phone calls on quotes with no customer response
Performing discovery on existing customers who have systems not under current maintenance
Working with Technical Support and Sales to support customer needs and improve sales
Demonstrating knowledge of company products and technical support processes and educating customers on business practices and associated contractual specifics
Performing independent research and fact finding using internal systems to determine what products were sold to customers to properly configure maintenance renewal quotations
Consolidating and co-terminate maintenance renewal contracts to provide customers with simple and accurate renewal quotations
Maintaining account team relationships and transferring leads as appropriate
Working on ad hoc assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Increase renewal sales for assigned end user accounts
Interacting extensively with internal departments including technical support, order management, and finance
Serving as a key contact for customers
Qualification
Required
A high level of organization and administrative professionalism and a high degree of attention to detail is required to be able to perform this role at the required level
Sales experience, especially in a technology sales environment is valuable
Strong skills in Salesforce CRM
Benefits
Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Company
HID
HID powers the trusted identities of the world's people, places and things.
Founded in 1991
1001-5000 employees
H1B Sponsorship
HID has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (6)
2023 (9)
2022 (25)
2021 (19)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Mark Robinton
VP, RTLS Business Unit
Robert K. Rowe
VP, Corporate AI
Recent News
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