Northwestern Medicine · 7 hours ago
Medication Access and Coordination Hub Pharmacy Technician Specialist, Full-time Rotating
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing a patient-first approach. The MA+CH Pharmacy Technician Specialist plays a crucial role in streamlining ambulatory infusion referrals by ensuring efficient processing through insurance review, authorization, and scheduling while adhering to clinical and regulatory standards.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Triage new infusion referrals using Epic work queues
Review insurance coverage and payer requirements to identify authorization risks
Evaluate and coordinate site-of-care options based on payer, prescriber, and patient preferences
Communicate findings and recommendations to pharmacists
Contact patients to explain site of care options and payer requirements
Document actions clearly and accurately in Epic to support downstream teams
Monitor referrals for timely release of completed cases to the precertification team
Performs the duties and responsibilities of a Pharmacy Technician at advanced level
Leads performance improvement initiatives
Liaison between pharmacy and other departments
Assists with/coordinates pharmacy technician schedule, services, prioritizing assignments and workflow, and promoting situational decision making/problem solving
Fosters a team environment by providing education and training
Maintains documentation of completion for media fill and fingertip testing
Participates in site meetings (i.e. Drug Shortage, huddles, staff meetings)
Responsible for controlled substance receiving, reconciliation, discrepancy tracking, and investigations
Performs minor repairs of ADS machines
Participates in projects as assigned by manager
Handles recalls, crash carts monitoring, and kitcheck ordering
Troubleshooting
Restocks
Performs Tech-Check-Tech (i.e. automated dispensing cabinet (ADC) runs/controlled substance in ADC; barcode scanned pills, pre-mixed IV bags)
Other duties as assigned
Qualification
Required
Active Illinois Pharmacy Technician License (IDFPR)
Pharmacy Technician licenses issued after 12/31/07 must have either CERTIFIED or STUDENT designation by their second license renew in accordance with Section 9 of the Illinois Pharmacy Practice Act
Licensed Technicians prior to 1/1/2008 certification requirement must meet department skill level
High School diploma or GED equivalent
1-2 years' technician experience
Previous experience as a Pharmacy Technician in a hospital or outpatient setting
Excellent critical thinking skills, decisive judgement, and the ability to work with minimal supervision
Specialty Pharmacy: Certified Pharmacy Technician through PTCB or ExCPT through NHA
Medication Access + Coordination Hub (MA+CH): 2+ years of experience in pharmacy, medical benefits investigation, prior authorization, or infusion services required
Preferred
Minimum 5 years' technician experience
Epic EHR proficiency (work queues, therapy plan navigation, chart review, messaging)
Experience with payer policies, medical benefits, and reimbursement processes
Comfort working in a highly protocol-driven environment
Strong attention to detail with the ability to manage multiple concurrent workflows
Experience in healthcare customer service or patient‑facing roles
Collaborative mindset with experience working across interdisciplinary teams
Strong written and verbal communication skills for patient outreach and cross-functional coordination
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase