Ascendant · 1 day ago
IT Support Specialist III
Somerset, NJ
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
4+ years expAscendant is a growing Managed Service Provider (MSP) supporting small and mid-sized businesses across New Jersey, New York, and Pennsylvania. They are hiring an IT Support Specialist to provide front-line technical support to managed clients by diagnosing issues, resolving tickets, and assisting with onboarding new environments.
AccountingFinancial ServicesPaymentsSoftware
Responsibilities
Provide remote technical support for desktops, laptops, printers, mobile devices, and applications
Respond to help desk tickets and work issues through resolution
Communicate clearly with clients while troubleshooting technical problems
Support Windows Server environments including Active Directory, DNS, and Group Policy
Administer Microsoft 365 (email, users, security settings)
Assist with on-prem Exchange and cloud email environments
Monitor LAN/WAN connectivity and address performance issues
Respond to system alerts generated by monitoring tools
Configure and deploy workstations and mobile devices
Assist with hardware installs, upgrades, and replacements
Document troubleshooting steps, client environments, and internal procedures
Follow established workflows while contributing improvements over time
Work alongside senior technicians on escalations and projects
Assist with client onboarding and IT initiatives
Qualification
Required
Excellent written and verbal communication skills
Strong troubleshooting mindset
Comfortable speaking with clients on the phone
Experience with Windows desktops and servers
Experience with Active Directory
Experience with Microsoft 365 / Exchange
Understanding of networking concepts
Self-motivated with the ability to manage multiple tasks
Willingness to learn and grow in a structured MSP environment
Preferred
Associate degree
1 year experience in a managed service provider
4 years experience in Help desk
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Tuition reimbursement
Company
Ascendant
Ascendant is a financial technology services company that provides cross-border payment solutions to businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-19Acquired
Recent News
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