1st Summit Bank · 7 hours ago
Technology Service Desk Analyst I
Johnstown, PA
Full-time
Onsite
New Grad, Entry Level1st Summit Bank is seeking a Technology Service Desk Analyst I to address and resolve hardware and software issues for bank personnel. The role involves providing service desk expertise, maintaining inventories, and assisting in technology projects to support the bank's technology systems.
BankingFinancial Services
Responsibilities
Promptly address and resolve hardware and software issues for bank personnel including, but not limited to:
Installation, repair, and troubleshooting computer hardware and software for all areas of the Bank
Provide necessary “service desk” expertise in the Bank and to function as a technology resource for:
Personal Computers/Multi-Function Printers
Phone System (RingCentral)
Local/Wide Area and Wireless Networks
Telebanking System (IVR)
Internet/Intranet Access
Systems Training
Bank used Applications, i.e.: Microsoft Office 365, ManageEngine, Deluxe Check Ordering, Publisher, Java, Adobe, Xperience, Synergy, Onboard, etc
Assist with maintaining ManageEngine Service Desk System:
Maintain current hardware and software inventories
Enters Service Desk calls and resolutions to maintain a database of all activities
Produces reports as requested for audits or examinations
As directed by the Department Head and the Senior Technology Officer, supports the short-term and long-term technology objectives, plans, and priorities necessary to satisfy the company’s technology systems
Responsible for maintaining the level of understanding required to provide timely support of the installed hardware and software throughout the bank
Assist in technology projects, as required
Assist the Senior Technology Officer with higher level responsibility items including, but not limited to:
Outside vendor personnel on hardware and software
Research and Development
Special Projects
Participate in Technology Department’s long-term and short-term goals and objectives including, but not limited to:
Attends annual meeting to develop department on year plan
Attends monthly Employee Relations/Staff meetings to discuss and evaluate progress on meeting goals and objectives
Perform other duties as assigned or directed
Qualification
Required
Promptly address and resolve hardware and software issues for bank personnel including, but not limited to: Installation, repair, and troubleshooting computer hardware and software for all areas of the Bank
Provide necessary 'service desk' expertise in the Bank and to function as a technology resource for: Personal Computers/Multi-Function Printers, Phone System (RingCentral), Local/Wide Area and Wireless Networks, Telebanking System (IVR), Internet/Intranet Access, Systems Training, Bank used Applications, i.e.: Microsoft Office 365, ManageEngine, Deluxe Check Ordering, Publisher, Java, Adobe, Xperience, Synergy, Onboard, etc
Assist with maintaining ManageEngine Service Desk System: Maintain current hardware and software inventories; Enters Service Desk calls and resolutions to maintain a database of all activities; Produces reports as requested for audits or examinations
As directed by the Department Head and the Senior Technology Officer, supports the short-term and long-term technology objectives, plans, and priorities necessary to satisfy the company's technology systems
Responsible for maintaining the level of understanding required to provide timely support of the installed hardware and software throughout the bank
Assist in technology projects, as required
Assist the Senior Technology Officer with higher level responsibility items including, but not limited to: Outside vendor personnel on hardware and software; Research and Development; Special Projects
Participate in Technology Department's long-term and short-term goals and objectives including, but not limited to: Attends annual meeting to develop department on year plan; Attends monthly Employee Relations/Staff meetings to discuss and evaluate progress on meeting goals and objectives
Perform other duties as assigned or directed
Valid Driver's License
Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness
Ability to lift up to 20 pounds (i.e., files)
Ability to communicate in person, through email or via telephone with customers and staff members
Ability to sit or stand for an extended period
Specific vision abilities required by this job may include close vision and the ability to adjust focus
Preferred
Participant in Information Technology related studies or current college student
Associate or bachelor's degree in information technology preferred
Company
1st Summit Bank
1st Summit Bank is a financial services company that offers loans, mortgages, wealth management, and investment services.
Founded in 1924
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-03-31IPO
Leadership Team
Eric Renner
President & Chief Executive Officer
Recent News
Company data provided by crunchbase