Automotive Keys Group · 1 day ago
Customer Service Representative - Inbound Calls
Hollywood, FL
Full-time
Onsite
Entry Level
2+ years expAutomotive Keys Group is seeking a Customer Service Representative to provide exceptional support to customers through incoming calls. The role requires excellent communication skills and a dedication to delivering outstanding customer service in a fast-paced environment.
AutomotiveManufacturingRetail
No H1B
Responsibilities
Handle a high volume of incoming calls efficiently and professionally
Resolve customer inquiries, concerns, and complaints in a timely manner
Foster strong, lasting relationships with customers through open and engaging communication
Accurately document customer interactions, manage account updates, and maintain proper filing
Follow company communication procedures, guidelines, and policies consistently
Go above and beyond to meet and exceed customer expectations, ensuring top-tier service
Qualification
Required
High school diploma or equivalent
Minimum of 2 years of Customer Service experience (preferably in a call center or phone-based environment)
Proficient in computer software systems including MS Office
Excellent verbal and written communication skills
Strong phone presence and desire to engage customers through inbound calls
Ability to use critical and creative thinking to identify and resolve complex problems
Strong analytical, organizational, and time management skills
Team player with the ability to collaborate effectively
Benefits
Comprehensive benefits package offered.
Company
Automotive Keys Group
Automotive Keys Group (AKG) is a Private Equity backed, high growth specialty automotive products business providing industry leading solutions to its customers throughout North America.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Kinderhook Industries
2021-01-13Private Equity
Leadership Team
Ayal Sharvit
CEO
Whitney Bergfeld
Chief Financial Officer
Company data provided by crunchbase