Customers Bank · 3 days ago
IT Asset Management Lead
Malvern, PA
Full-time
Hybrid
Senior Level
5+ years expCustomers Bank is a super-community bank focused on delivering exceptional customer experiences. The IT Asset Management Lead is responsible for the operational ownership of the IT Asset Management program, ensuring compliance, governance, and optimization of technology spend within a regulated banking environment.
BankingCommercialFinancial ServicesVenture Capital
No H1B
Responsibilities
Own and execute daily ITAM operations covering hardware, software, and cloud assets
Manage asset lifecycle processes from request and procurement through deployment, transfer, and secure retirement
Ensure asset records are complete, accurate, and reconciled across ITAM, CMDB, and financial systems
Monitor license consumption, usage, and entitlements to ensure ongoing compliance
Identify and remediate licensing risks, over-deployment, and under-utilization
Act as escalation point for asset data issues and discrepancies
Produce regular reports on asset inventory, compliance status, lifecycle stage, and cost trends
Develop and maintain ITAM policies, procedures, and operational standards
Ensure ITAM controls align with regulatory expectations (e.g., FFIEC, SOX) and internal risk frameworks
Support risk assessments, issue management, and remediation efforts related to technology assets
Partner with Internal Audit, Information Security, and Technology teams during audits and examinations
Act as the ITAM point of contact for Technology, Security, Risk, Finance, and business stakeholders
Improve asset management processes through automation and best practices
Support CMDB accuracy and integration with service management tools
Provide data and insights to IT leadership for planning, budgeting, and decision-making
Qualification
Required
Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience)
5+ years of experience in IT Asset Management, Software Asset Management, or IT Operations
Strong understanding of IT asset lifecycle, licensing models, and vendor contracts
Familiarity with tools such as ServiceNow or similar ITSM platforms
Strong analytical and organizational skills
Attention to detail and data accuracy
Ability to work cross-functionally and communicate effectively with technical and non-technical stakeholders
Risk-aware mindset with a focus on control effectiveness
Preferred
Experience in financial services or other regulated environments
Knowledge of ITIL, ISO 19770, NIST, or FFIEC frameworks
ITIL or IAITAM certifications preferred
Process improvement and maturity mindset
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
Business Wire
2026-02-02
2026-01-23
2026-01-23
Company data provided by crunchbase