OpenAI · 14 hours ago
Engineering Manager, Order Systems
San Francisco, CA
Full-time
Hybrid
Senior Level
7+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are looking for an Engineering Manager to lead a team responsible for building and operating workflows for quoting, tracking, and fulfillment, as well as critical billing and invoicing capabilities for enterprise customers.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Lead and grow a team of engineers responsible for order management automation, focusing on reliability, correctness, and smooth customer onboarding
Own the architecture and roadmap for order data flows into downstream systems (e.g., internal provisioning services, billing/invoicing services, and revenue workflows)
Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition—minimizing manual steps while maximizing correctness and traceability
Improve accuracy and timeliness of provisioning, billing, and invoicing—reducing manual intervention and operational load through automation, validation, and reconciliations
Establish strong operational practices (observability, alerting, runbooks, on-call) so systems remain healthy without constant human oversight
Partner deeply with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows
Drive clarity across ambiguous problem spaces and evolving product offerings; create frameworks and abstractions that scale as OpenAI’s commercial footprint expands
Set high engineering standards via technical direction, design reviews, mentoring, and fostering a culture of ownership and continuous improvement
Bring strong leadership: teach and level up engineers, recruit and retain talent, manage stakeholders, and scope work to balance customer needs with realistic deliverables
Qualification
Required
7+ years of professional software engineering experience, including 3+ years leading engineers or managing teams
Experience integrating revenue platforms (e.g., CPQ, billing, invoicing, revenue recognition, entitlement systems)
Built or operated complex commerce / SaaS ordering systems
Strong in systems design, data modeling, and building reliable distributed services and workflows
Experience in domains where correctness, auditability, and reconciliation are essential (e.g., payments, ERP/finance systems, invoicing/revenue recognition)
Can lead (or effectively partner on) customer-facing billing experiences with a focus on clarity, accessibility, and trust
Care deeply about operational excellence and building systems that are observable, predictable, and resilient
Communicate clearly, build trust, and lead with context rather than control; energized by close cross-functional partnership
Preferred
Experience with large-scale SaaS billing or enterprise account provisioning; usage-based and/or seat-based pricing; invoice generation at scale
Familiarity with finance and revenue operations concepts (e.g., proration, credits/adjustments, revenue schedules)
Exposure to common CRM/ERP and payment ecosystems (e.g., CPQ, invoicing, collections, payment processors), without reliance on any single vendor
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
Company data provided by crunchbase