Aqua · 13 hours ago
Technical Support Assistant
PA MCKEESPORT
Full-time
Onsite
New Grad, Entry Level
0+ years expPeoples Natural Gas Co LL is a part of Essential Utilities, providing reliable services to over 700,000 customers in Western Pennsylvania. The Technical Support Assistant will perform administrative duties, handle customer inquiries, and support various operational processes to ensure efficient service delivery.
Business DevelopmentCustomer ServiceInfrastructure
Responsibilities
Perform administrative duties for the management team to include general daily duties, such as answering the telephone, typing, ordering office supplies (monitor spending), maintaining department files, making appointments and scheduling meetings
Use computer software, such as Word, Excel, SAP, to produce reports, presentations or other documents
Daily receiving and handling of incoming customer inquiries concerning construction applications
Collect, compile and organize filings. Initiate and compose correspondence, Transmit filings to the PUC and regulatory parties
Communicate cross-functionally issues and needs, as well as externally to customers, vendors and contractors
Support Restoration process, which includes placing PA One Calls, analyzing data, mapping information, obtaining meter reads, creating/updating work orders and customer account information, and tracking data via SharePoint database
Perform invoice requisitions, process invoices, reconcile purchase card statements, handle confidential records and information and make travel arrangements
Maintain department information databases
Process confidential records, SIRs, SLDs, Approval Letters, and Gas Applications
Investigate questionable areas on reports or requests for information and make administrative decisions
Qualification
Required
High School Diploma or GED required
0-2 years experience in general office responsibilities and procedures
Ability to learn and retain knowledge of company policies, practices and procedures
Excellent computer software skills (Microsoft Office and various software programs)
High level of initiative and judgement
Strong interpersonal and communication skills (written and verbal)
Ability to collect and compile data efficiently
Proficient in SAP
Ability to multitask, use time management skills to coordinate multiple customer requests
Benefits
Competitive and comprehensive benefits package
Commitment to career growth opportunities
Company
Aqua
Aqua is the holding company for regulated utilities providing water or wastewater services in Pennsylvania,
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$934.8MKey Investors
Pennsylvania Infrastructure Investment AuthorityState Revolving FundCPP Investments
2026-01-21Grant· $12.4M
2026-01-21Debt Financing· $4.5M
2025-10-20Debt Financing· $35M
Leadership Team
Sadzi Oliva
President, Aqua Indiana
Recent News
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