Tower Federal Credit Union · 21 hours ago
Branch Specialist Floater I and II
Laurel, MD
Full-time
Hybrid
Entry, Mid LevelTower Federal Credit Union is a member-owned, non-profit financial institution headquartered in Laurel, Maryland, serving over 220,000 members. The Branch Specialist Floater will provide exceptional member service, handle financial transactions, and educate members on products and services while supporting various branches in the service area.
Financial Services
Hiring Manager
Alice Haralson-Nworah
Responsibilities
Provide exceptional member service
Handle financial transactions
Actively educate members on Tower's products and services
Assist with operational tasks
Resolve member inquiries
Maintain compliance with credit union policies and regulations
Adapt quickly to work in various branch locations with flexibility
Qualification
Required
Proficiency in customer service and maintaining positive member relationships
Strong communication and interpersonal skills to engage effectively with members and colleagues
Knowledge of financial products, services, and credit union operations
Attention to detail and proficiency in performing accurate financial transactions
Ability to adapt quickly to work in various branch locations with flexibility
Technical competence with digital banking tools and financial software
Strong problem-solving skills to resolve member inquiries efficiently
High school diploma or equivalent; associate or bachelor's degree preferred
Commitment to upholding Tower Federal Credit Union's core values
Preferred
Prior experience in financial services or customer-facing roles is advantageous
associate or bachelor's degree preferred
Company
Tower Federal Credit Union
Tower Federal Credit Union was founded in 1953
Founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Stafford
President & CEO
Recent News
Maryland Daily Record
2026-01-03
Tower Federal Credit Union
2025-09-04
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