Epicor · 6 hours ago
Software Application Specialist
US, Dublin
Full-time
Hybrid
Mid Level
$62K/yr - $100K/yr
3+ years expEpicor is a company that creates a world of better business through data, AI, and cognitive ERP. As a Software Application Specialist, you will provide technical support and troubleshoot software issues while ensuring customer satisfaction.
Computer Software
Responsibilities
Confer with customers via phone, email, or chat to diagnose technical and system problems, troubleshoot, repair, and test solutions within our Application Support Group
Respond to customer calls in a professional manner, providing appropriate solutions and advice
Interact with customers to perform complex testing, support, and troubleshooting of technical functions remotely
Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner
Review outstanding issues, ensuring customers and management are kept informed of progress
Attend relevant Epicor product training courses in line with the Application Specialist role
Qualification
Required
3+ years of applicable experience and demonstrated success/knowledge
Industry knowledge and experience
Desired bachelor's degree in engineering, Computer Science, or related field (or equivalent experience)
Ability to effectively communicate both verbally and in writing
Strong customer service skills, detail-oriented, initiative-taker with a positive attitude
Strong problem-solving and technical troubleshooting skills
Ability to handle inquiries from customers via multiple channels in a fast-paced call center environment
Benefits
Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Murphy
CEO
Alessandro (Al) Hernandez
Strategic Partnership Manager
Recent News
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