The AES Corporation · 1 day ago
Customer Credit Representative - CCR 1
Dayton, OH
Full-time
Hybrid
New Grad, Entry Level
0+ years expThe AES Corporation is a Fortune 500 company leading the global energy revolution. The Customer Credit Representative (CCR-1) is primarily responsible for responding to inbound residential customer inquiries and providing exceptional customer service.
Utilities
Responsibilities
Respond to and analyze a variety of customer inquiries, such as: basic billing, collections, pay agreements, electric choice, general account maintenance, and outages
Inform customers of and explain a variety of Company offerings, when applicable
Update and maintain customer account records
Verify the accuracy of customer account information such as name, address, phone number, etc. and update when necessary
Successfully operates various systems, relative to Customer Service
Direct calls to other work groups, when appropriate
Adhere to company guidelines and expectations
Meet or exceed all required performance metrics
Use good judgment when dealing with confidential data including, but not limited to, customer information
Possess a cooperative temperament and be able to receive constructive feedback and coaching
Be able and willing to work overtime as required
Perform work in a safe manner
Communicate professionally with internal and external customers
Perform other duties as assigned
Qualification
Required
Must have a high school diploma or equivalent
Must possess basic computer skills
Must possess basic keyboarding skills
Must demonstrate professional verbal and written communication skills
Must possess and demonstrate basic math skills
Must be able to receive direction and take appropriate action
6 months as a Customer Credit Representative
Meeting all performance metrics
Company
The AES Corporation
The world no longer thinks of energy as a matter of supply and demand. Now it’s a space for innovation and partnership.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Andrés Gluski
President and Chief Executive Officer (CEO)
Taylor Sloane
Chief of Staff to the CEO
Recent News
2024-05-04
2024-04-29
2024-04-19
Company data provided by crunchbase