JLL · 3 days ago
Guest Services Ambassador Supervisor
New York, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $85K/yr
3+ years expJLL is a leading global provider of real estate and investment management services. The Guest Services Ambassador Supervisor is responsible for leading the guest services team to ensure exceptional guest experiences, overseeing meetings and events, and managing ticketing requests while developing team members and maintaining high service standards.
CommercialReal Estate
No H1B
Responsibilities
Lead and manage the Guest Service Ambassador team, including scheduling, training, performance management, and daily operations to ensure consistent delivery of exceptional guest experiences
Oversee the meetings and events process from intake to execution, coordinating all event and guest service requirements while ensuring timely responses within approved Service Level Agreements (SLAs)
Monitor and manage ticketing requests and queries for Meetings & Events, providing regular reporting and insights through Tableau dashboards and producing ad-hoc reports
Conduct weekly auditing and reporting on event-related and guest services KPIs, managing monthly data metrics to inform future business processes and strategy decisions
Develop and implement training programs for team members on Google Suite, Ticketing System, Tableau dashboards, and badging access systems
Maintain 'show ready' standards for all guest-facing areas and ensure tickets and programs are routed to accurate queues
Develop strong relationships with key stakeholders, internal business units, partners, external vendors, and contractors to ensure event and guest service needs are met
Qualification
Required
Minimum 3-5 years of supervisory experience in guest services or hospitality operations
Background in facilities management or workplace services
Proven leadership experience in hospitality, guest services, or event management teams
Demonstrated expertise in team management, including scheduling, training, and performance management
Strong proficiency in data analysis and reporting, with experience using dashboard tools like Tableau
Experience with ticketing systems and event coordination processes
Excellent communication and interpersonal skills with ability to deliver exceptional customer service
Experience with Google Suite, Slack, Quip, and other collaborative platforms
Preferred
Bachelor's degree in Hospitality Management, Business Administration, or related field
Knowledge of REWS (Real Estate Workplace Services) systems and processes
Previous experience in corporate hospitality or executive-level guest services
Event management certification or training
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-02-05
2026-01-07
Company data provided by crunchbase