EMCOR Facilities Services · 19 hours ago
HVAC Specialist
Tempe, AZ
Full-time
Onsite
Mid Level
3+ years expEMCOR Facilities Services is a leading provider of mechanical and electrical construction and facilities services. The HVAC Specialist position involves managing HVAC projects from inception to completion, ensuring they are delivered on time and within budget while providing support to on-site technicians.
Clean EnergyConsultingEnergyFacility ManagementJanitorial ServiceProject Management
Responsibilities
Defines, implements, assesses, and acts upon metrics to manage assigned projects related to HVAC work orders from initiation to completion. Communicates to both internal/external stakeholders, such as client contacts, Contractors, and/or Operations Department on project statuses. Develops and monitors project timelines, budgets, identifies areas of concern and risks. Creates, presents, and enacts possible solutions
Ensures service partners performance concerns/issues are resolved in a timely manner and meets or exceeds client’s expectations. This includes being available to field technicians by phone or email to mitigate issues
Resolves client high priority escalations immediately. Proactively involves any additional parties both internal or external as needed to eliminate further delay in work order resolution
Prepares proposal documents (inclusive of exhibits for projects, cost plan, contract terms with general contractors, timeline, etc.) for bids and administers contract requirements
Prepares weekly reports around current asset health & ongoing projects for weekly client review. Completes internal reporting of service and operational metrics
Participates and fosters a work environment that is based on openness, trust, communication and teamwork
Other duties as assigned by cognizant supervision to include after hours, weekend, and holiday support
Travel to locations to assess challenging sites via car, train, or airplane to solve the issues with any/or all of the following: client, service partner, manufacturer, engineer, etc
Qualification
Required
BA/BS from an accredited college or university or equivalent in education and work experience
Minimum of 3 years' experience managing HVAC projects in facilities maintenance, property management or a business-to-business customer service role (customer facing or over the phone)
Strong written and oral communication skills
Strong analytical skills with attention to detail and results oriented work ethic
Demonstrated achievement of meeting objectives and standards
Leverages decision frameworks and exercises sound judgement
Excellent organizational skills with a demonstrated ability to multitask and execute work with competing priorities
Ability to thrive in a changing environment utilizing critical thinking and problem-solving skills and adjust priorities to meet deadlines for customers and suppliers
Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations
Demonstrates willingness to provide feedback to management on process improvements; willingness to learn from feedback and experience and changes their behavior as a result
Professional and friendly demeanor with a customer-oriented attitude
Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures
Preferred
EPA Certified preferred, but not required
Bilingual in Spanish/English (Written and Spoken), preferred but not required
Microsoft Excel & Word. Computerized Maintenance Management System (CMMS) preferred but not required
Benefits
Competitive salary and benefits package
Company
EMCOR Facilities Services
EMCOR Facilities Services manages, services, and maintains the facilities and systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael P. McElrath
President
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