PNC · 16 hours ago
Senior Technology Solution Center Supervisor
Denver - 12345 W Colfax (CO147)
Full-time
Onsite
Mid, Senior Level
$63K/yr - $119K/yr
3+ years expPNC is a financial services group that values its employees as its greatest differentiator. The Senior Technology Solution Center Supervisor will oversee day-to-day operations, ensuring effective support and collaboration with technology teams to enhance service delivery.
BankingFinanceFinancial Services
No H1B
Responsibilities
Directs the day-to-day Technology Solution Center operations to ensure an appropriate level of support.. Assists with service strategy, design, transition, operations, and continual service improvement. Drives operations effectiveness and key performance objectives. Takes ownership of customer issues and requirements and ensures they are resolved in a timely manner
Collaborates with other technology teams to provide service and support for new and existing technologies
Determines and schedules appropriate support requirements for a region or area and participates in negotiating service level agreements
Works closely with strategic partners, lines of business, product owners, and project management teams to develop and implement support models and resources development and implementation of support services, systems/tools, and technology
Supports all Technology Solution Center internal tools and technology including confluence and SharePoint sites, knowledge articles and process documentation
Directs, motivates, and develops the organizations staff to maximize their individual contribution, professional growth, and efficacy on a team
Qualification
Required
3+ years of industry-relevant experience
2 years of previous managerial experience in an operations or production environment
Bachelors degree or a comparable combination of education, job specific certification(s), and experience
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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