OnPoint Community Credit Union · 23 hours ago
(INSTORE) Member Service Representative/Member Relationship Officer- Springfield
Springfield, OR
Full-time
Onsite
Entry Level
$25/hr - $27.50/hr
1+ years expOnPoint Community Credit Union is dedicated to supporting employees in their career journey within the financial services industry. They are seeking a Member Service Representative who will provide exceptional member service, open new accounts, and assist with financial solutions while working as part of a team.
BankingConsultingFinancial ServicesInsurance
Responsibilities
Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled
Opens new consumer and business accounts, Fiduciary, IRA’s, CD’s, checking and loans. Focus on retention of current loan and deposit business and developing new consumer and business relationships
Listening, identifying, processing and recommending solutions. Takes initiative to utilize all available resources to ensure members are assisted completely
Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions
Conduct outbound calling to members in order to further develop and/or retain lending and deposit relationships
Acts as liaison between members and off-site employee’s and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents
Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate
Maintains cash drawer and balances within guidelines established by Credit Union
Performs any additional duties as required by the Branch Management Team for the overall operations of the branch
Qualification
Required
High school diploma or GED required
A minimum of 1-2 years previous financial institution experience
Demonstrated knowledge and experience with financial and lending operating systems
Ability to give exceptional member service and have strong interpersonal communication skills
Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union
Ability to coordinate and complete a variety of assignments simultaneously and prioritize work
Ability to be self-directed and work under limited direct supervision
Ability to successfully register with the National Mortgage Licensing System (NMLS)
Preferred
Retail sales or customer service position involving cash experience
Bilingual skills are a plus
Benefits
10% In-store Differential
Company
OnPoint Community Credit Union
Onpoint Community Credit Union deals with financial services such as saving accounts, loans, credit, retirement planning and insurance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Harding
Chief Commercial Officer (CCO)
Damian Laviolette
Chief Information Officer (CIO)
Recent News
2025-08-14
2025-04-15
2025-02-05
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