Northwestern Medicine · 1 day ago
Patient Access Specialist - CDH Pediatric Outpatient, Full-time, Days
Winfield, IL
Full-time
Onsite
Entry Level
1+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing a positive workplace and patient-first approach. The Patient Access Specialist plays a crucial role in ensuring patient safety and satisfaction through accurate registration and effective communication.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Ensures patient safety and satisfaction through courteous, timely and accurate registration
Collects and enters pertinent patient information and informs of hospital policies and procedures
Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions
Presents a friendly, approachable, professional demeanor and appearance
Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way
Uses effective service recovery skills to solve problems or service breakdowns when they occur
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others
Uses organizational and unit/department resources efficiently
Manages work schedule efficiently, completing tasks and assignments on time
Contributes to opportunities and processes for continuous improvement
Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide
Demonstrates knowledge of Revenue Cycle and the impact of Patient Access on all areas, from point of service collections to timely and accurate billing
Demonstrates knowledge and is able to navigate competently in multiple computer systems
Completes and scans the following documents with 95% accuracy: Consents, MFM, Coordination of Benefits, insurance cards, photo identification, and any other paperwork
Electronically records and updates patient information in a timely, accurate fashion
Initiates electronic and/or telephone inquires to physician offices, insurance payers, employers and internal business partners
Completes insurance eligibility checks and verifies benefits through electronic means
Demonstrates knowledge concerning the operations of the various hospital departments
Answers or refers the questions of patients, visitors, and fellow employees in an appropriate manner
Keeps open lines of communication with both internal and external customers allowing issues to be resolved with little or no conflict
Appropriately and effectively explains, secures and witnesses all signatures required to provide medical treatment, assign insurance benefits, complete release of information, establish financial responsibility, and meet other internal regulator or payer requirements, including "Important Message from Medicare" and Care Everywhere. Appropriately identifies Self-Pay patients and provides Presumptive Eligibility and/or Financial Assistance
Assesses and responds appropriately to patients' communications needs and secures an interpreter or other necessary assistance, when appropriate
Maintains an effective working relationship with all Revenue Cycle Departments
Adheres to the designated dress code/uniform requirements when reporting to work
Answers telephone in a polite manner, stating name and department name
Displays sensitivity to the needs and problems of patients, visitors and fellow employees and understands the individual's right to confidentiality must be maintained
Understands that the Patient Access Specialist is an agent of the hospital and is to act in a manner, which is in the best interests of the hospital
Creates a positive image with patients, visitors and fellow employees
Maintains a productivity standard for the specific area of registration (3 registrations/hr ED or 5 registrations/hr OP)
Accurately collects and analyzes all required demographic, insurance/financial, and clinical data necessary to register patients from all payor classes with 95% accuracy. Apply critical thinking to eliminate duplicate Medical Records numbers or accounts
Possesses a working knowledge of insurance and the RTE function for insurance verification purposes to ensure timely and accurate billing
Demonstrates job skills for multiple areas and is proficient enough to handle all tasks defined for that area in order to support that area, if necessary
Demonstrates ability to accurately identify valid physician orders, and transcribe valid order into an electronic order accurately
Demonstrate a working knowledge of Medical Necessity, Medicare as Secondary Payor Questionnaire, and the Advanced Beneficiary Notice for Medicare patients
Collects co-payment from patients covered by managed care insurance using scripting provided and in accordance with department policy and EMTALA guidelines
Collects prior balances and pre-payments using scripting provided and in accordance with department policy
Demonstrates knowledge regarding department and hospital policies and procedures and utilizes these to complete assigned tasks
Reads all policy/procedure updates upon posting or next shift, whichever comes first
Daily monitoring and timely response to email communication and department announcements
Attend 75% of all department staff meetings, and read all follow up information regarding these meetings if not in attendance
Acts as training resource for new staff and a resource for co-workers, sharing process and workflow information
Demonstrates critical thinking and an ability to be flexible, organized and function well in stressful situations
Keeps department neat, uncluttered. Takes ownership to ensure work areas present a professional, neat image, as well as own work area, to keep walls, desks and work surfaces clear and uncluttered
Performs other duties as assigned
Qualification
Required
1 year of customer service experience
High school diploma or equivalent
Strong computer aptitude, comfortable navigating multiple systems
Works well in faced paced environment
Excellent written/verbal communication skills
Typing skills 30 WPM
Ability to work independently with flexibility
Detail-oriented and committed to accuracy
Possess critical thinking and analytical skills
Excellent customer service
Preferred
One year hospital registration experience
Spanish speaking desired
Proficiency with Microsoft products
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase