Eurofins BioPharma Product Testing North America · 7 hours ago
Customer Service Representative - Sample Administration
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries. The Customer Service Representative is primarily responsible for general customer service, including sample receiving and support of project management, serving as the primary point of contact for customers.
Biotechnology
Responsibilities
Applies GMP/GLP in all areas of responsibility, as appropriate
Demonstrates and promotes the company vision
Routine use of computers, primarily via spreadsheets and word processing software
Routine use of the Laboratory Information Management System (LIMS)
Regular attendance and punctuality
Advanced sample interpretation of clients' analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
Maintain client files
Handling of incoming informational calls into department
Read, understand, and carry out SOPs; follow all safety precautions and procedures
Conducts all activities in a safe and efficient manner
Performs other duties as assigned
Sample Receiving (70%)
Sample delivery and pickup (10%)
General customer service to assist Customer Service Manager. (20%)
Qualification
Required
High school diploma
Valid Driver's License
Communicate effectively, both orally and in writing; very strong organizational skills
Position may require working off-site at client locations, depending upon customer requirements and business tempo
General familiarity with overall laboratory services and various regulatory programs is essential to success
Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning
Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information
Applies GMP/GLP in all areas of responsibility, as appropriate
Demonstrates and promotes the company vision
Routine use of computers, primarily via spreadsheets and word processing software
Routine use of the Laboratory Information Management System (LIMS)
Regular attendance and punctuality
Advanced sample interpretation of clients' analytical requirements and data entry into computer system by keeping up-to-date with technical center requirements
Maintain client files
Handling of incoming informational calls into department
Read, understand, and carry out SOPs; follow all safety precautions and procedures
Conducts all activities in a safe and efficient manner
Performs other duties as assigned
Preferred
prior sample management experience
Benefits
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Company
Eurofins BioPharma Product Testing North America
Eurofins BioPharma Product Testing is the largest network of harmonized bio/pharmaceutical GMP product testing laboratories worldwide providing comprehensive laboratory services for the world's largest pharmaceutical, biopharmaceutical and medical device companies.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase