The MedElite Group · 3 hours ago
Consent Coordinator
Hollywood, FL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrThe MedElite Group is dedicated to improving the standard of care in skilled nursing and long-term care facilities. They are seeking a dynamic and personable individual to serve as their Consent Coordinator, responsible for client outreach and obtaining consent while ensuring smooth internal operations.
Business DevelopmentConsultingDocument PreparationMedicalRisk Management
Responsibilities
Place daily outbound calls to patients' families, NOKs, or responsible parties to explain the purpose, benefits, and structure of applicable Medicare programs
Clearly articulate the goals, eligibility, and patient benefits of the programs in a professional and compassionate manner
Obtain and document verbal or written consent in accordance with CMS and company protocols
Accurately log all call outcomes and maintain meticulous documentation in designated platforms
Meet or exceed a conversion rate goal of ≥60% of all successfully connected calls (i.e., where the NOK is reached)
Participate in pre-call preparation and post-call documentation for audit readiness
Manage follow-up calls when families request time to review materials or consult with other family members
Collaborate with clinical and administrative staff to ensure timely enrollment and onboarding of consenting patients
Respond professionally to questions or concerns about Medicare programs, escalating complex inquiries to appropriate clinical staff when necessary
Participate in regular training sessions and team meetings to stay current with program updates, compliance requirements, and communication techniques
Maintain a well-stocked breakroom and common areas, including ordering and managing snacks, coffee, and supplies
Assist with employee onboarding by coordinating name badges and desk assignments
Monitor and assist with employee time and attendance tracking using EMPEON or similar platforms
Act as a liaison between leadership and staff for general office needs or support tasks
Maintain a professional and welcoming office environment for staff, clients, and visitors
Qualification
Required
Proven experience in sales, customer service, or administrative support
Excellent communication skills, both verbal and written
Strong organizational and time management skills
Ability to multi-task and adapt to shifting priorities in a fast-paced environment
Proficiency with Microsoft Office Suite, Google Workspace, and CRM or HRIS platforms
Positive attitude, team-player mentality, and a strong sense of ownership
Preferred
Previous experience in healthcare, senior services, or home care agencies is a plus
Background in managing supplies, office operations, or HR-related support duties
Benefits
Health
Dental
Vision
Company-Sponsored Life Insurance
401K
Short and Long-term Disability
Paid Time Off
Commuter Benefits
Company
The MedElite Group
MedElite understands that ensuring optimal patient care is a challenge presented to skilled nursing and long-term care facilities.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joel Teitelbaum Ch., CALA
Ceo & Co-Founder
Robert Athas
Chief Financial Officer
Company data provided by crunchbase