Mendaera, Inc. · 1 day ago
Technical Service Lead – Robotic Capital Systems
United States
Full-time
Remote
Senior Level
$130K/yr - $142K/yr
5+ years expMendaera, Inc. is developing technology to enhance healthcare providers' capabilities through real-time imaging, robotics, and artificial intelligence. They are seeking a Technical Service Lead to provide technical support for a robotic capital medical device platform, focusing on complex electromechanical systems and ensuring a strong customer experience during early commercialization.
Artificial Intelligence (AI)Health CareMedicalRobotics
Responsibilities
Serve as the primary escalation point for complex issues involving robotic capital systems, integrated software, and peripherals across installation, clinical use, and early commercial deployments
Provide advanced remote support and periodic on-site field support for installations, early adoption, and complex escalations
Troubleshoot electromechanical and system-level issues, including diagnostics and log analysis in embedded Linux device environments using approved service procedures
Partner closely with Sales, Clinical, Service, Engineering, and Quality to resolve customer issues safely and efficiently
Develop and maintain a service knowledge base (troubleshooting guides, known issues, and escalation guidance) and contribute to service readiness for hardware and software releases
Support post-market activities, including complaints, CAPA input, and field feedback to engineering
Qualification
Required
Bachelor's degree in Engineering, Biomedical Engineering, or related field
Experience with robotics, imaging, or advanced capital equipment
5+ years supporting capital medical devices or complex electromechanical systems
Hands-on experience troubleshooting embedded Linux systems on physical products (not enterprise IT)
Experience supporting customers in clinical or field environments
Strong understanding of FDA-regulated product support (FDA, ISO 13485)
Ability to clearly communicate technical issues to clinical, sales, and non-technical teams
Willingness to travel for customer and commercial support
Preferred
Experience building or contributing to service knowledge bases
Experience supporting software or firmware updates on deployed medical devices
Clinical exposure in hospital or ASC environments
Company
Mendaera, Inc.
Mendaera is building a new category of handheld robotics - designed to be deployed universally in healthcare.
51-200 employees
H1B Sponsorship
Mendaera, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
Funding
Current Stage
Growth StageTotal Funding
$97MKey Investors
ThresholdLux Capital
2024-09-26Series B· $73M
2023-08-17Series A· $24M
2021-01-01Seed
Leadership Team
Josh DeFonzo
Co-Founder and CEO
Jason Wilson
Co-Founder and CTO
Recent News
2025-07-08
FierceBiotech
2025-06-02
2025-04-02
Company data provided by crunchbase