Stord · 22 hours ago
Application Support Engineer
United States
Full-time
Remote
Mid Level
4+ years expStord is The Consumer Experience Company, focused on enhancing seamless checkout and delivery for leading brands. The Application Support Engineer will develop operational solutions, manage product releases, and provide support for WMS and related applications while ensuring high-quality documentation and user training.
E-CommerceFreight ServiceLogisticsSaaSSupply Chain Management
Responsibilities
Assist in developing operational and systemic solutions for business problems inside the organization during second shift hours of 10:00AM EST - 7:00PM EST Monday-Friday with weekend on call support one weekend per month
Review and edit requirements, specifications, business processes and recommendations related to proposed WMS and OMS solutions
Test system functionality including writing test scripts and executing user acceptance testing
Manage and enforce product release deadlines and schedules
Assist with training of super users within the organization
Validate and maintain end-user documentation
Independently resolve support issues (bugs and service requests) for WMS and related applications
Responsible for tracking issues and resolving within targeted support SLAs
Understand business issues and data challenges of various client organizations and industries
Work with APIs and Integration mapping between different business systems
Receive, evaluate, prioritize incidents, and provide support for internal and remote users experiencing hardware, software, networking, server, and other technology-related issues
Train and assist users on an as needed basis with software and hardware inquiries
Embrace an ever-changing environment while simultaneously balancing multiple projects; able to switch priorities and focus as needed
Ability to work both independently and within a team-oriented environment
Strong organizational skills with attention to detail
Qualification
Required
Bachelor's Degree in Business Administration, Supply Chain Management, Information Systems or related technology degree preferred
4+ years of related experience training and/or supporting a WMS
Experience in logistics including warehousing, packaging and fulfillment
Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes
Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred
Understanding of software development cycle
Salesforce, Jira/Confluence experience is preferable
Flexibility - responsibilities may require occasional evening and weekend work
Preferred
Experience with process management
Experience uncovering the root causes of issues and presenting preventative measures for resolution
Experience writing functional business requirements documentation
Experience writing and executing test cases
Company
Stord
Stord is a commerce enablement platform that operates a distributed fulfillment network for various brands across multiple channels.
1001-5000 employees
H1B Sponsorship
Stord has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$525.04MKey Investors
Strike CapitalORIX USA Corporation,Silicon Valley BankFranklin Templeton
2025-05-15Series E· $80M
2025-05-15Debt Financing· $120M
2022-05-03Series D· $120M
Leadership Team
Sean Henry
Founder & CEO
Jacob Boudreau
Co-Founder / CTO
Recent News
Sourcery
2026-01-15
2026-01-11
Company data provided by crunchbase