ROSS Companies · 23 hours ago
Community Administrative Coordinator
Washington, DC, US
Full-time
Onsite
Entry Level
2+ years expROSS Companies is looking to identify an experienced and qualified Community Administrative Coordinator at a property in Washington, DC to assist community with the day-to-day building operation. The role involves processing vendor invoices, resident referrals, and addressing resident inquiries to ensure customer satisfaction.
Real Estate
Responsibilities
Processing of all vendor invoices. When invoices are received review to ensure billing is correct, then forward to Property Manager for approval; When AP releases check batches, Community Administrative Coordinator will review for accuracy then will copy payment receipt and place in vendor files. In the event an invoice is not paid this individual will follow up with; Vendor, Property Manager, or AP
Process all resident referrals. Ensuring referrals are entered into the system; sent to AP for payment; Contact resident when check is received to schedule pick up; Copy the check and place in resident file
Addresses residents questions on policies and procedures
Receives maintenance requests from residents and determines if the request is an emergency, reacting appropriately
Enters maintenance requests in Yardi
Answers all incoming community calls and routes to appropriate person or location taking messages as necessary
Assists Assistant Property Manager with rent processing
Maintain all files pertaining to community information, correspondence, etc., in an orderly manner. As well as all former resident files
Process all payments for security deposits for former residents, including calling former resident to schedule pick up of check
Other duties as assigned
Qualification
Required
One year previous customer service experience
Minimum two years of office experience
Demonstrated organizational and administrative abilities
Detail oriented with excellent organizational skills
Excellent phone etiquette, interpersonal, verbal/written communication skills
High School Diploma or equivalent
Preferred
Tax credit a plus
Professional appearance
Company
ROSS Companies
ROSS Companies’ exclusive focus on the Mid-Atlantic delivers insight on nuances of the region’s various sub markets, as well as the complexities of operating in multiple jurisdictions, which gives the organization a distinct advantage against the competition.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase