Newfold Digital · 20 hours ago
Senior Product Manager - Customer Experience
United States
Full-time
Remote
Senior Level
$135K/yr - $180K/yr
5+ years expNewfold Digital is a leading web hosting company focused on empowering users to build and grow their digital footprints. The Senior Product Manager will own the customer login and portal experience, utilizing AI to enhance customer journeys and ensuring a user-centric approach.
Domain RegistrarInformation TechnologySEOWeb DesignWeb DevelopmentWeb Hosting
Responsibilities
Own and evolve the customer login and portal experience, balancing usability, security, and scale
Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities
Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features
Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences
Use data, experimentation, and customer insights to drive prioritization and continuous improvement
Thoughtfully integrate AI into the customer experience (personalization, automation, self-service)
Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product
Qualification
Required
5+ years of product management experience, with a strong focus on customer experience or UX-led products
Proven experience owning core customer journeys (login, onboarding, portals, dashboards)
Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred
Highly data-driven, with hands-on experience using analytics, experimentation, and metrics
Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers
Experience building or using AI-powered features, or strong personal use of AI tools in your workflow
A 'vibe coding' mindset—collaborative, iterative, and hands-on with engineering
Thrive in fast-paced, ambiguous environments
Preferred
Experience modernizing customer portals or authentication flows
Exposure to AI-driven personalization, automation, or self-service
UX or design background, or deep experience partnering with design teams
Familiarity with experimentation frameworks (A/B testing, feature flags)
Benefits
Health Insurance options to fit you
HSA
Medical
Dental
Vision
Matching 401K
Life/AD&D/STD/LTD
Tuition Reimbursement
Pet Insurance
Generous vacation policy
Company
Newfold Digital
Newfold Digital is a leading web presence solutions provider serving millions of businesses globally.
1001-5000 employees
H1B Sponsorship
Newfold Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (13)
2022 (16)
2021 (9)
Funding
Current Stage
Late StageTotal Funding
$100M2025-12-09Debt Financing· $100M
2021-01-01Series Unknown
Leadership Team
Robledo Ribeiro
CEO Latam
Kevin Loomis
Vice President, Product & Engineering
Recent News
2026-01-03
2026-01-02
Company data provided by crunchbase