Solomon Page · 8 hours ago
SMB Implementation Specialist
Mason, OH
Contract
Hybrid
Entry, Mid Level
$20/hr - $23/hr
2+ years expSolomon Page is a specialty niche provider of staffing and executive search solutions, and they are seeking an Implementation Support Specialist for a hybrid role. The primary purpose of this role is to lead and coordinate SMB client implementations, ensuring key milestones are met while serving as the main point of contact for clients and internal departments throughout the process.
Asset ManagementConsultingProfessional Services
Hiring Manager
Carrie Allen
Responsibilities
Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time
Serve as the primary point of contact for clients and brokers during the implementation process
Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup
Track project status and report progress, issues, and risks to the Implementation Manager
Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs
Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet)
Ensure all standards and compliance procedures are followed throughout the implementation lifecycle
Complete seamless transitions to account service teams upon implementation completion
Collaborate with cross-functional teams to continuously improve the client onboarding process
Qualification
Required
Bachelor's degree or equivalent work experience
2+ years of experience in client operations, customer support, or client implementations
Exceptional written and verbal communication skills
Ability to manage multiple projects in a high-volume, fast-paced environment
Proficiency in Microsoft Office (especially Excel, Word, Outlook)
Strong organizational and problem-solving skills with a keen attention to detail
Preferred
Experience with SAP or other CRM/project tracking platforms preferred
Benefits
Medical
Dental
401(k)
Direct deposit
Commuter benefits
Company
Solomon Page
Founded in 1990, Solomon Page is a leading staffing and executive search firm headquartered in New York City with offices across the United States.
1001-5000 employees
H1B Sponsorship
Solomon Page has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Lloyd Solomon
Managing Director
Rachel Tigges
CMO
Company data provided by crunchbase