Brightstar Lottery · 1 day ago
Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.)
United States
Full-time
Remote
Entry Level
1+ years expBrightstar Lottery is an innovative global leader in lottery solutions. They are seeking a Call Center Associate to provide assistance and troubleshooting support for lottery equipment and systems, primarily serving lottery retailers.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Answer inbound calls from lottery retailers across multiple jurisdictions
Assist with equipment issues, supply requests, and game information
Collaborate with internal departments to resolve issues
Diagnose and troubleshoot terminal equipment problems
Defuse tense situations and escalate when necessary
Use knowledge base for accurate information and troubleshooting
Document each contact in the CRM system with detailed notes
Deliver consistently outstanding customer service
Qualification
Required
High school diploma or equivalent
1+ year of customer service experience (call center or similar)
Basic computer and data entry skills
Strong listening and communication skills
Clear written and verbal communication
Flexibility with shift availability
Preferred
Experience in IT Help Desk or End User Support
Familiarity with technical manuals and basic IT troubleshooting
Understanding of call center metrics and systems
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
Company data provided by crunchbase