Apryse · 7 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
CA$67K/yr - CA$82K/yrApryse is an industry-leading provider of document software development technology, and they are seeking a skilled Technical Support Engineer to assist developers and customers with troubleshooting and issue resolution. The role involves providing exceptional technical support, utilizing software development kits, and contributing to product improvement initiatives.
Document ManagementSoftwareWeb Development
Responsibilities
Provide high-quality technical support to clients and customers regarding our SDK products, specifically related to Java and C#
Collaborate closely with the development team to understand the product architecture, features, and functionalities to effectively address customer inquiries and issues
Assist developers and customers in troubleshooting and resolving complex technical problems related to the SDK integration and usage
Guide and educate clients in best practices for integrating and utilizing the SDK, ensuring efficient and effective implementation
Investigate and analyze reported issues, documenting steps to reproduce, and working towards timely resolutions of defects
Document and maintain a comprehensive knowledge base of common issues, frequently asked questions (FAQs), release notes and internal training purposes
Collaborate with cross-functional teams to escalate and prioritize critical issues, ensuring prompt and satisfactory resolutions
Continuously stay updated with industry trends, emerging technologies, and best practices related to Java ecosystems, and SDK development, enhancing personal expertise and contributing to team growth
Actively participate in product improvement initiatives by providing feedback, suggestions, and insights based on customer interactions and experiences
Contribute to the development of support tools, scripts, and resources to streamline support processes and enhance efficiency
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, or a related technical field (or equivalent work experience)
Proven experience in technical support or a similar customer-facing role, ideally supporting SDK products or developer-oriented tools
Strong proficiency in Java and C# with a willingness to learn new skills such as PDF specifications
Familiarity with other programming languages such as Javascript, enterprise development tools, and cloud computing platforms such as AWS, Azure, and Kubernetes
Knowledge of RESTful APIs and web services, DevOps practices, and containerization technologies
Effective communication skills, both verbal and written, can convey technical concepts clearly and effectively to technical and non-technical audiences
Customer-focused mindset with a passion for delivering exceptional service and ensuring customer success
Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment
Detail-oriented with excellent organizational skills to effectively prioritize and manage support cases
Flexibility to work occasional evenings or weekends to address critical customer needs
Preferred
Experience with iText SDK, including the creation and manipulation of PDF documents
Benefits
Competitive salary commensurate with experience & qualifications.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous environment.
Virtual bi-weekly lunches and monthly socials.
Excellent work-life balance.
Diverse and inclusive workplace where we all learn from each other.
Company
Apryse
Apryse is a comprehensive collection of document processing products, that offers superior document solutions for faster, better results.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$71MKey Investors
Thoma BravoSilversmith Capital Partners
2021-05-21Private Equity
2019-05-16Private Equity· $71M
Leadership Team
Catherine Andersz
Board Member
Recent News
Mergers & Acquisitions
2025-07-11
PR Newswire
2025-07-10
pitchbook.com
2025-06-03
Company data provided by crunchbase