Infojini Inc · 3 days ago
Help Desk Specialist/Service Delivery Technician
Costa Mesa, CA
Contract
Onsite
Entry, Mid Level
$38/hr - $38/hr
2+ years expInfojini Inc is committed to fostering a culture of belonging and inclusion. They are seeking a Service Delivery Technician II to identify, triage, and resolve technical problems while providing support to end users with various hardware and software issues.
Information Technology
Responsibilities
Identify, triage, and resolve technical problems of moderate complexity
Accurately, document, track, and monitor problems using applicable systems and tools
Provide support to end users for computer, application, system, device, access and hardware issues
Accept various projects, develop work plans, and ensure timely completion as directed
Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software
Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the workforce to adapt and embrace technology to work more efficiently
Provide tech bar type service for face to face engagement with associates
Support conferencing/collaboration technology leveraging solutions of Audio/Visual displays (Zoom, telephony, etc...)
Hardware configuration and deployment following standards
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Other duties as assigned
Qualification
Required
Identify, triage, and resolve technical problems of moderate complexity
Accurately, document, track, and monitor problems using applicable systems and tools
Provide support to end users for computer, application, system, device, access and hardware issues
Accept various projects, develop work plans, and ensure timely completion as directed
Must have strong interpersonal skills and a desire to thrive in a team-oriented environment
Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software
Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the workforce to adapt and embrace technology to work more efficiently
Provide tech bar type service for face to face engagement with associates
Support conferencing/collaboration technology leveraging solutions of Audio/Visual displays (Zoom, telephony, etc...)
Hardware configuration and deployment following standards
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Other duties as assigned
2-5 years of experience and professional achievements
Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc
Ability to work with peers in collaborate teams
Excellent verbal and written communication skills
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Available to participate in a 24x7 on call rotation including weekends and holidays
Potential to travel by air and overnight, as required 20% amount of time
Lifting and/or bending, lifting 10 lbs of weight
Preferred
Preferably an AA/BS degree in Computer Science or related technology field
Technical certifications such as MCSE, MCTS, A+, Cisco preferred
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase