Saxbys · 16 hours ago
Associate Director of Cafe Operations
Albany, NY
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expSaxbys is a company that operates cafes at partner schools and universities, and they are seeking an Associate Director of Cafe Operations to oversee up to fifteen cafes. This role involves ensuring operational and financial standards are met, coaching Pod Leads, and collaborating with various departments to enhance performance and profitability.
CateringCoffeeFood and BeverageRestaurantsRetail
Responsibilities
Discover opportunities to optimize labor expenses, make recommendations to the executive team, and implement improvements frequently through the coaching of Operations Leads
Optimize processes to manage expenses and NOI. Provide Cafe Ops perspective and needs in Product Reviews
Ensure every cafe in the assigned Pod is meeting or exceeding budget targets. Have a deep understanding of the levers affecting cafe performance in order to narrate a clear and succinct story of the P&L to executive leadership, as well as coach direct reports on how to improve their profitability
Accountable for Leadership Benchmarks across the Pod. Understand root causes of termination patterns and propose policy changes that improve the hiring process to better vet incoming Team Members and reduce turnover
Develop Pod Leads into strong coaches with deep understandings of financial models, team management, and partner collaboration. Conduct regular 1:1s, provide coaching, assess performance, and assign quarterly goals
Expert in campus situations across Pod, and able to coach Pod Leads on identifying and navigating campus situations
Accountable for being the Brand & Cafe Ops internal & external representative for all cafes within the Pod
Accountable for cafes developing Campus Marketing Plans, applying the Campus Marketing Toolkit, and utilizing Marketing Consultant support
Directly collaborate to ensure successful partnerships with higher education institutions
Partner with to continuously improve and implement toolkits
Provide direct input and feedback on SOPs, training plans, and policies in order to optimize processes and tools
Interview and approve final SCEO candidates and ensure Pod Leads are effectively communicating hiring needs to Campus Recruiters
In the event a cafe in the pod is without a lead, this role will step in until a replacement is hired
Qualification
Required
Proven success of at least 3 years in hospitality multi-unit management with progressive leadership roles
Achieved a Bachelor's Degree or equivalent work experience
Excellent written and verbal communication skills
Outstanding passion for hospitality and servant leadership
Experience managing teams and processes effectively
Ability to travel up to 50%-80% of the time
Maintain a valid drivers license
Able to stand and walk for extended periods of time
Able to stoop and kneel
Push, pull, lift or carry up to 35 lbs
Ascend or descend ladders, stairs, ramps
Preferred
Financial acumen
Strategic planning
Cross-departmental relationship building
Developer of managers
Partner management
Company
Saxbys
Saxbys is a national education company – disguised as a coffee company – on a mission to Make Life Better by supporting and empowering the next generation of leaders and entrepreneurs through experiential learning.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.6M2022-12-08Series Unknown· $0.6M
Leadership Team
Nick Bayer
CEO and Founder
Haley Samsi
Chief of Staff & SVP of Business Partnerships
Recent News
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