Cognizant · 1 day ago
Cyara Test Automation Engineer
Richmond, VA
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $130K/yr
2+ years expCognizant is a leading provider of technology solutions, and they are seeking a Cyara Test Automation Engineer. The role involves designing and maintaining automated test cases for IVR systems, executing test cycles, and validating call routing and backend integrations.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Automation & Functional Testing
Design, create, and maintain Cyara automated test cases for IVR, call flows, and end‑to‑end voice journeys
Execute automated and manual test cycles using Cyara Pulse, Velocity, and Cruncher tools
Validate IVR call routing, menu navigation, DTMF/speech recognition, backend integrations, and CTI behavior
Identify defects, perform root‑cause analysis, and log issues in tools such as JIRA, Azure DevOps, or ALM
IVR Application Testing
Review IVR business requirements and call flow documentation
Test Nuance/Genesys/Cisco/Avaya or similar IVR platforms for functionality, performance, and stability
Validate voice prompts, announcements, grammar files, speech recognition accuracy, and failover scenarios
Performance & Load Testing
Run Cyara load and stress test scenarios (Cruncher) to assess system scalability
Analyze call performance metrics such as call quality, error rates, transfer accuracy, and system responsiveness
Documentation & Reporting
Maintain test plans, test cases, execution results, and automation scripts
Provide daily/weekly reports on test progress, defects, and automation coverage
Qualification
Required
2–7+ years of experience in IVR testing and automation
Strong hands‑on experience with Cyara (Velocity, Pulse, Cruncher)
Understanding of telephony technologies: SIP, RTP, CTI, ANI/CLI, VDN, trunking, call routing
Experience with IVR platforms such as: Genesys, Cisco CVP, Avaya, Nuance, Amazon Connect, etc
Knowledge of API testing (Postman, REST/SOAP)
Familiar with version control systems (Git) and CI/CD tools
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
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2026-02-06
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