Auxiant · 1 day ago
Customer Service Supervisor - In Office or Hybrid
Madison,WI,US
Full-time
Hybrid
Entry, Mid Level
2+ years expAuxiant is a fast-growing, progressive company that serves as a third-party administrator of self-funded employee benefit plans. The Customer Service Supervisor will supervise a team of customer service members, ensuring service and productivity standards are maintained while handling various operational tasks.
Financial ServicesHealth Care
Responsibilities
Supervise Customer Service staff
Hire necessary staff force, prepare annual reviews, coordinate vacation schedules, evaluate and discipline staff
Monitoring call hold time, production, and data entry
Assist staff members with questions regarding interpretation of plan design and language, client, participant and provider questions
Assist in random audits of staff calls
Assist Team Lead with complicated issues
Assist in the phone line queue as needed
Handle projects that relate to the team
Coordinate projects including setting up the phone queue systems and upcoming projects as needed
Prepare, coordinate and revise procedures as needed
Role model for employees
Recognize and reward employee performance/results
Other duties as assigned or appropriate
Qualification
Required
Medical Terminology
Previous experience in customer service call center
Previous experience in leadership roles
Proficient use of Microsoft Word, Excel, and Internet
Excellent written/verbal communication skills
College education and 2-4 years related experience; or equivalent combination of education and experience
Benefits
Medical
Dental
Vision
Flexible Spending
Gym Membership Reimbursement
Life Insurance
LTD
STD
401K
3 weeks vacation
9 paid holidays
Casual dress code
And more
Company
Auxiant
Auxiant is an insurance company offering cost-control and health management services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase