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CSI Companies · 18 hours ago

Customer Support Specialist II

Blue Ash, OH

Contract

Onsite

New Grad, Entry Level

$21/hr - $21/hr

CSI Companies is a leading staffing and recruiting firm, and they are seeking an experienced Customer Support Representative. This role supports the customer support operations team by handling inbound customer inquiries and resolving escalations to deliver world-class customer service.

Staffing & Recruiting

No H1B

Hiring Manager

John Hubbuch

Responsibilities

Receive inbound customer calls and complete outbound contacts (callbacks, responses, follow-ups)

Manage customer escalations and complaints in accordance with Green Dot policies and procedures

Maintain accountability for personal and team productivity and efficiency

Take ownership of customer issues and collaborate with internal teams, partners, and vendors to drive resolution

Resolve issues within authority using sound judgment and escalate appropriately when needed

Identify root causes of complaints and recommend improvements to processes and products

Advocate as the voice of the customer to improve the overall customer experience

Accurately document customer interactions and maintain records within required systems

Qualification

Customer service experienceConflict resolution skillsCall center experienceCRM familiarityCommunication

Required

Experience in call center, retail, food service, cashiering, dispatch, banking, or other customer service–heavy roles

Strong communication, problem-solving, and conflict resolution skills

Ability to handle escalated customer situations professionally

Ability to meet compliance requirements no later than 02/24/2026