Bluehost · 2 hours ago
Senior Product Manager - Customer Experience
United States
Full-time
Remote
Senior Level
$135K/yr - $180K/yr
5+ years expBluehost is a leading web hosting company dedicated to helping web professionals, small businesses and entrepreneurs build a website and grow their business. This role owns the end-to-end customer login and portal experience, focusing on AI-powered experiences and a modern customer portal, while advocating for clarity, simplicity, and usability across the product.
Communications InfrastructureE-CommerceInformation TechnologyInternetInternet of ThingsWeb Hosting
Responsibilities
Own and evolve the customer login and portal experience, balancing usability, security, and scale
Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities
Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features
Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences
Use data, experimentation, and customer insights to drive prioritization and continuous improvement
Thoughtfully integrate AI into the customer experience (personalization, automation, self-service)
Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product
Qualification
Required
5+ years of product management experience, with a strong focus on customer experience or UX-led products
Proven experience owning core customer journeys (login, onboarding, portals, dashboards)
Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred
Highly data-driven, with hands-on experience using analytics, experimentation, and metrics
Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers
Experience building or using AI-powered features, or strong personal use of AI tools in your workflow
A 'vibe coding' mindset—collaborative, iterative, and hands-on with engineering
Thrive in fast-paced, ambiguous environments
Preferred
Experience modernizing customer portals or authentication flows
Exposure to AI-driven personalization, automation, or self-service
UX or design background, or deep experience partnering with design teams
Familiarity with experimentation frameworks (A/B testing, feature flags)
Benefits
Health Insurance options to fit you
HSA
Medical
Dental
Vision
Matching 401K
Life/AD&D/STD/LTD
Tuition Reimbursement
Pet Insurance
Generous vacation policy
Company
Bluehost
One of the premier shared/VPS/dedicated hosting solutions for websites, domain names, email, eCommerce, SEO marketing, & more.
501-1000 employees
H1B Sponsorship
Bluehost has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-06Acquired
Leadership Team
Sachin Puri
CEO
Antonis Papatsaras
Chief Technology Officer
Recent News
Company data provided by crunchbase