Linnaeus · 16 hours ago
Global Pet Owner Insights Analyst - Mars Veterinary Health
Support Office - Vancouver
Full-time
Onsite
Entry, Mid Level
$77K/yr - $144K/yr
2+ years expLinnaeus is part of the Mars Petcare family of businesses, which operates a global network of veterinary practices. The Global Pet Owner Insights Analyst supports MVH's insights and analytics agenda by transforming customer data into actionable insights, collaborating with various teams to enhance customer engagement and experience.
Health CareVeterinary
Responsibilities
Analyze pet owner behavior, engagement, and journey performance across MVH banners, channels, and segments to identify growth opportunities
Build and maintain recurring reports and dashboards covering acquisition, retention, CLV, and customer experience performance
Collaborate with CX, digital migration, CRM, and data teams to support global customer data integration, improve data quality, and align tracking and definitions
Interface with Publicis and internal media, CRM, CX, and research partners to support consistent data inputs, tagging approaches, and performance reporting
Support test and learn programs by helping design test measurement plans, pulling results, and summarizing performance and next-step recommendations
Contribute to research and analytics efforts, including third party research, brand tracking, and custom studies, and help translate findings into simple storylines
Produce concise, visually clear insight summaries and presentations that inform demand generation, CRM, CX, and marketing decisions across banners
Qualification
Required
Bachelor's degree in marketing, business, communications, or a related field required
2 to 4 years of experience in consumer insights, research, marketing analytics, or CRM analytics roles, preferably in a consumer services environment
Experience supporting customer journey analysis, CRM or lifecycle analytics, and media or CX-related performance analysis
Working knowledge of research methodologies, data analysis, and insight synthesis
Strong proficiency in Excel and data manipulation and experience preparing reports, visualizations, and insight summaries
Preferred
Experience with BI or analytics tools (for example, Power BI, Tableau, Google Analytics, or similar)
Exposure to third party research partners or brand tracking programs
Benefits
Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase