Pratum Companies · 22 hours ago
Yardi Systems Specialist
Gaithersburg, MD
Full-time
Onsite
Mid, Senior Level
$70K/yr - $95K/yr
5+ years expPratum Companies is seeking a Yardi Systems Specialist who will serve as the subject matter expert and administrator for the Yardi Property Management system. This role entails providing technical support, managing system integrity, and facilitating training for users, while also leading migration and implementation projects.
Business DevelopmentInnovation ManagementProperty ManagementService Industry
Responsibilities
Provide technical support to users of the Yardi products including Voyager Affordable, RentCafe, Procure to Pay and others in a timely manner
Create and maintain users, manage permissions and property assignments, scheduled reports, custom menus and workflows
Serve as the first point of contact for clients experiencing Yardi software-related problems, guiding them through problem identification, resolution, and prevention
Serve as the escalation point and liaison for Yardi support; collaborate with other team members and Yardi client support to resolve complex technical issues promptly
Track and review performance data of various Yardi modules to identify trends and issues and develop improvement plans
Work with vendors to establish and maintain Yardi data exchange
Serve as primary point of contact and technical project lead to migrate properties to Yardi platform
Assist with the onboarding of new properties and associated setup as part of the transition team, as well as the offboarding/transition of properties as the circumstances arise
Work with departments to test and implement new Yardi modules
Practice sound project management skills to ensure projects stay on track and implementation milestone objectives are met
Participates in, and serves as a facilitator and subject matter expert, in ensuring all system users are trained and capable of performing required job tasks within the Yardi system. This includes new hire and onboarding training, support for staff at new-hire orientation, development of training guides and curriculum/course materials, training of current staff who are or will be users of the system, etc
Analyze support tickets and work with department heads to create opportunities for additional training and continuous education
Identify and streamline processes and work with other departments to implement
Maintain system documentation, including configuration records, process workflows
Qualification
Required
Over 5 years' experience as a Yardi user and administrator including Voyager Affordable, RentCafe, Procure to Pay, and other system applications/features. Prior experience with other residential multi-family property management systems (e.g. RealPage/OneSite) is helpful
Experience in serving as a subject matter expert with the Yardi system, with demonstrated capability in handling/managing/resolving software system access, new property set-up, new user set-up and permissions, ad-hoc and scheduled report generation, custom menus, workflow creation, etc. Prior experience in-house with a multi-family property management company, including affordable housing (LIHTC, HUD Project Based Section 8, etc.)
Prior experience in leading a software implementation effort from beginning to successful completion. Yardi software implementation experience strongly preferred. Capable of rallying positive support for achieving project milestones, managing and collaborating with stakeholders, both inside and outside of the company, to stay on-track and on-schedule with tact and professionalism
Capable of training employees in all operational aspects of Yardi. Comfortable presenting the subject matter one-on-one, to small groups in-person in a classroom setting, on-line via virtual/web-based training, etc
Excellent English verbal and written communication skills
Strong organizational and time management skills with excellent attention to detail. Adept at owning projects and tasks, managing deliverables to meet deadlines, connecting with people and facilitating effective collaboration to achieve successful outcomes
Strong project management skills
Advanced Microsoft Office Suite experience (Teams, Word, Excel, Outlook, PowerPoint, etc.)
Benefits
2 weeks paid vacation
1 week sick and related leave
11 paid holidays
Health & welfare benefits as outlined on the Company’s website
Company
Pratum Companies
At Pratum Companies, we believe in the power of innovation and insight, blending them seamlessly with action and purpose.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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