Reckitt · 19 hours ago
ECRC Quality Monitoring Analyst
Evansville, IN
Full-time
Hybrid
Mid Level
$45K/yr - $67K/yr
3+ years expReckitt is home to the world's best loved and trusted hygiene, health, and nutrition brands. The quality monitoring analyst is responsible for ensuring outstanding customer service in the Consumer Resource Center while complying with guidelines and policies through quality monitoring processes across various consumer contact channels.
Cleaning ProductsHealth CareHome Health CareManufacturingMedicalProduct Design
Responsibilities
Monitor contact channel engagements for assigned team using appropriate tools and work instructions to ensure engagements are scored according to the Quality Standards Definition Document (QSDD)
Enter all scores and documentation into Salesforce & Level AI quality monitoring forms in a timely manner
Ensure all specialists receive the appropriate amount of quality monitorings per week based on supervisor discretion and business needs
Assist in implementation of AI Quality Analytics tool and be responsible for ensuring that the data generated by AI Quality Tool is clean, structured, accurate, and ultimately integrated into Quality Scoring Models and employee coaching/performance plans
Provide trend analysis for specialist performance, voice of the consumer, and other insights to provide continuous improvement
Provide feedback and insight into coaching plans that improve individual and departmental quality
Partner with team and training teams to ensure quality needs are identified and addressed
May be required to complete additional tasks assigned by management as required by business needs
Ensure skills are updated by attending training for all new programs, refresher trainings and any other management assigned training as required by position
Other duties as assigned
Qualification
Required
Bachelor's Degree preferred
Minimum of 3 years' experience working in sales, marketing, or consumer service
Hybrid work schedule: 3 days in office, 2 days WFH
Effective time management skills
Demonstrated ability to be self-managing
Demonstrated ability to provide constructive feedback and coaching for performance
High quality written, verbal and listening skills
Proven ability to multi-task, prioritize in fast paced environment and demonstrate results
Highly flexible to changing business needs; team player
Benefits
Medical
Prescription
Dental
Vision
Life and disability insurance
Paid time off for vacation
Sick and Company recognized holidays
A 401(k) plan
16-week paid parental leave or 26 weeks for the birthing parent
Adoption and fertility support
Tuition reimbursement
Discounts
Company
Reckitt
Reckitt Benckiser Group is a consumer goods company makes health, hygiene and home products.
10001+ employees
H1B Sponsorship
Reckitt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (4)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.92B2025-09-01Post Ipo Debt· $1.92B
2021-03-01IPO
Leadership Team
Arjun Purkayastha
SVP & Managing Director - Greater China & North Asia (总裁 - 大中华及北亚区)
Brioney Moore
NPS Procurement Director Global Marketing
Recent News
2026-01-22
2026-01-07
Company data provided by crunchbase