Russell Tobin · 8 hours ago
IT Analyst, Level 1-5
Phoenix, AZ
Full-time
Onsite
Entry, Mid, Senior Level
$40/hr - $50/hr
2+ years expRussell Tobin is seeking an IT Analyst, Level 1-5. The role involves gathering and documenting business requirements, providing analysis for project deliverables, and acting as a liaison between various stakeholders while supporting internal and external customers.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Gather and document business requirements, provide research and analysis related to project deliverables or production (break/fix) issues, conduct all necessary testing prior to delivery, and act as a liaison between business customers, external customers, project teams and other Agile teams
Write and review business requirements, flow specifications or change requests
Write test scripts, perform testing and post-production validation
Conduct research and analysis for issue resolution relating to electronic transactions, medical management or clinical management systems, customer service applications, claim adjudication systems including reporting, process efficiencies. Track all items through to resolution
Provide first or second level support for internal/external customers
Utilize problem-solving skills to improve procedures and processes, resolve system deficiencies and implement enhancements
Act as a liaison between external, all segment customers and all IT; communicate system and process changes to business areas
Configuration of applications
Develop moderate complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with limited management direction
Provide subject matter expert (SME) advice related to electronic transactions and other corporate systems in the prioritization of workload or issue research
Facilitate and/or create new operational procedures and processes resulting from advancing technologies or capabilities
Lead small to medium size projects
Interpret design specifications for comparison against defined business needs to ensure compatibility, consistency, and completeness
Resolve differences between customers and other team members to achieve organizational and project goals
Utilize existing reporting tools to develop and execute data queries for ad hoc requests; understand data source structures
Understand EDI formats/syntax and file transfer protocols
Support multiple segments of business
Complex Configuration of application
Mentors Level 1 Analysts
Develop complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with little to no management direction
Decompose high-level project information and evaluate project components to forecast work effort required
Act as lead analyst for large or complex projects
Interpret business and technical design specifications and resolve conflicts that arise when compared against the defined needs of the business
Fully support all business segments
Mentors Level 1 and 2 Analysts
Ensures Service Level Agreements between department and operational or technical areas are met
Act as lead analyst for large or complex projects with minimal guidance from lead or manager
Mentors all level of analysts
Proactively seeks opportunities to improve processes and procedures in support of customer satisfaction and corporate goals
Serves as the primary operational contact for internal and external customers when needed or in the absence of the Manager
Participates in evaluation and writing of performance reviews for level 1 and possibly level 2 analysts
Develop and mentors' staff by providing opportunities for growth through delegation, training, and assignment to various project teams
Informs the manager of any issues impacting the efficient and effective performance of the department including system, resource and informational barriers
Assist the manager in the day-to-day operations of the department
Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation
Qualification
Required
Strong analytical skills to support independent and effective decisions based on customer input and research
Strong problem-solving skills
Strong time management skills
Basic skills with core MS products: Word, Excel, Edge, Outlook, Visio, PowerPoint, Teams
Basic skills with query tools
Strong understanding of file handling and data translation
Excellent verbal and written communication skills and the ability to interact professionally and maintain positive working relationships with a diverse group
Prioritize tasks and work multiple priorities, sometimes under strict time constraints
Ability to build synergy with a diverse team in an ever-changing environment
Ability to exercise independent judgment and demonstrate creative problem solving techniques
Anticipates downstream impacts and factors in those considerations appropriately
Perseverance in the face of resistance or setbacks
Support priorities and direction of corporate leadership
Ability to apply sound management decision making skills to perform effectively in the absence of management
Effectively deal with conflict
Ability to present concepts effectively to varying levels of staff (Applies to Levels 2 - 4)
2 years of experience in healthcare or insurance field with an emphasis on business processes or system analytics
2 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business
Or, 1-year experience in end-to-end business processes with increased exposure to system configuration and integrations
High-School Diploma or GED in general field of study (All Levels)
Preferred
Demonstrates an advanced knowledge of and experience with the development of business requirements, user stories, user acceptance testing and their supporting toolsets
Familiar with HIPAA compliance validation tools such as EDISM, Specbuilder or ClarEDI
Familiar with claims and customer service processes
Experience with web portal business user support and change management activities
Formal business analyst training
Driven to identify solutions to meet customer needs
Ability to work with ambiguous and conflicting information while keeping focused on the end goal
Performs public speaking presentations within the industry
5 years of experience in healthcare or insurance field with an emphasis on business processes and system analytics including EDI and integrations
5 years of experience in a role with a demonstrated ability to communicate with diverse groups of people inside and outside the business
1 year of experience in project management
Bachelor's Degree in Computer Science, Information Systems, Business, or related field (All levels)
Business Analyst Certification (All levels)
Six Sigma Certification (All levels)
Software Testing Certifications (All levels)
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
A 401(k)-retirement savings plan
Life & disability insurance
An employee assistance program
Legal support
Auto & home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase