Veolia | North America · 1 day ago
Technical Customer Advisor
Austin, TX
Full-time
Onsite
New Grad, Entry LevelVeolia in North America is the top-ranked environmental company in the United States, specializing in water, waste, and energy management services. The Technical Customer Advisor is responsible for managing the customer fulfillment process from order to billing, ensuring compliance and excellent customer service throughout.
Water
Responsibilities
Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle. When needed, consult with Technical Customer Supervisor for support on any of the below
Own the communication (both internal and external) for all aspects of customer service
Manage all other incoming customer requests, reaching out to internal Veolia resources as needed
Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations and select appropriate approvals codes based on facility capabilities. When needed, consult with Technical & Regulatory Specialist(s) for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities)
Coordinate with the customer to obtain all required information for service requests to maintain EPA, RCRA, DOT and OSHA compliance requirements
Create accurate and detailed Jobs/Tickets, ensuring all necessary information is communicated to operations and Billing Coordinator
Provide support for quoting new service code categories (including surcharges) for customers
Review and manage all ticket errors after Holding Tank conversion, including coordinating with internal Veolia resources on any ticket errors caused due to price book setup (e.g., price does not exist, etc.)
Work with the Contract Control group and territory Account Manager to update customer price books accordingly
Coordinate with branch operations team and disposal facilities (both internal and external) to schedule requests and communicate the scheduled date to the customer once confirmed
Work with Billing Coordinator on invoicing for customer jobs, collecting and reviewing supporting documents
Qualification
Required
High School Diploma
Demonstrable experience in customer service/ fulfillment
Experience of waste management and disposal
Strong customer relationship/ management skills
Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for Hazardous Waste
High attention to detail
Highly organized and structured - able to follow a standard process
Able to work collaboratively across different functions and secure help from colleagues, recognize and utilize resources available
Strong verbal and written skills
Ability to travel occasionally(2-5 days per Quarter) for development purposes
Veolia training as required
Preferred
Preferred degree or equivalent experience in science, mathematics, or business
Technical knowledge of waste management and disposal preferred (EPA, RCRA, or DOT)
Benefits
Paid time off policies
Health
Dental
Vision
Life insurance
Savings accounts
Tuition reimbursement
Paid volunteering
401(k) plan
Company
Veolia | North America
For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.
Founded in 1984
5001-10000 employees
H1B Sponsorship
Veolia | North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (17)
2023 (8)
2022 (10)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Bob Cappadona
President and CEO at Veolia North America
Christina DeLago
Chief of Staff - CEO
Recent News
2025-11-25
Providence Business News
2025-09-13
Company data provided by crunchbase