MaxanaPay · 9 hours ago
Site Support (L2) Engineer
Elgin, Illinois, United States
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hrMaxanaPay is looking for a dedicated L2 Site Support Engineer to join their team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests.
Information ServicesInformation Technology
Responsibilities
Provide on-site technical support to end-users, addressing a wide range of issues promptly
Install, configure, and maintain IT equipment including computers, printers, and networking devices
Troubleshoot hardware and software issues and escalate unresolved problems as necessary
Collaborate with remote teams to resolve complex technical issues
Assist in the setup and deployment of new technologies and systems
Document support activities, manage tickets, and maintain an inventory of IT assets
Ensure adherence to IT security policies and procedures during all support activities
Qualification
Required
Experience in IT support, help desk, or technical support roles
Strong troubleshooting skills for both hardware and software issues
Familiarity with Windows and macOS operating systems
Ability to work independently and manage multiple tasks effectively
Excellent communication skills, both written and verbal
Willingness to learn new technologies and improve existing skills
Benefits
Fully remote
Annual contract (continual renewal with good performance)
Hands-on experience with enterprise tools
Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Company
MaxanaPay
MaxanaPay is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Seth A. B.
Co-Founder
Company data provided by crunchbase