Loffler Companies · 1 day ago
Imaging Field Engineer V
St Louis Park, MN
Full-time
Onsite
Mid LevelLoffler Companies is a leading provider in the imaging field, and they are seeking an Imaging Field Engineer V to demonstrate advanced troubleshooting skills while ensuring excellent customer satisfaction. The role involves servicing a variety of machines, mentoring junior technicians, and resolving complex service problems.
AppsInformation TechnologySoftware
Responsibilities
Assists the team specialist in mentoring and training junior technicians
Participates in training sessions and informational meetings as assigned
Accurately troubleshoot and diagnose complex hardware problems
Understand, troubleshoot and properly diagnose complex connectivity problems
Will resolve all difficult service problems using all available servicing information
Will resolve difficult customer satisfaction problems
May become a product specialist on a particular model
Provides leadership by example within the supervisory group
Assists in the absence of the specialist with machine and customer problems
Learn complete assembly and disassembly procedures in the field or shop
Develop ability to work independently
Learn to logically troubleshoot machine problems utilizing all available resources
Demonstrate proficiency in equipment cleanings and PMs
To maintain, track and protect from damage all car stock and inventory that is issued
Participate with other Technicians in field training
Demonstrate acceptable verbal and written communication skills with customers and other employees
Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law
Conforms to company guidelines on dress code and personal hygiene
Maintain a safe vehicle with secure storage for parts
Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.)
Learn and use communication systems with dispatch
Read, be familiar with and maintain Field Engineering bulletins and servicing information
Participate actively in the sales lead program
Assist the sales force in accomplishing their goals through prompt and effective machine service and communication
Learn and follow current procedures for return of parts and assemblies
To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies
Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written
Other related duties as assigned
Qualification
Required
In-office and travel to client sites as required
Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law
Shows excellent communication, team building, coaching and mentoring skills
Negotiates and deals effectively with highly complex, confidential and sensitive information
Excels in the troubleshooting and repair of all electrical and mechanical problems
Efficient networking and connectivity skills
Uses innovative and strategic thinking in applying theories, principles and concepts for a wide variety of problems
One of the following is considered acceptable: Associate degree in electronics, Armed forces training in electronics, Vocational electronics/electro-mechanical training program, Previous office equipment repair experience
Employee is regularly required to stand/sit for extended periods of time
Constant bending and lifting is required
Must be able to lift 75lbs
Frequently required to use hands to handle objects, tools or controls
Benefits
Health and dental insurance
Retirement plans
Paid time off
Employer Paid Life Insurance and Disability
Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
Benefits Package including FSA, Medical, Dental, and Vision
401K with Employer Match
Tuition Reimbursement
Company
Loffler Companies
Loffler is widely recognized as the best business technology and service provider in the Midwest.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Loffler
Founder and CEO
Neil Lee
General Manager/Chief Financial Officer
Recent News
Company data provided by crunchbase