Allegheny Health Network · 18 hours ago
Single Billing Office Representative I
Erie-Meadville Area
Full-time
Onsite
Entry Level
$19.75/hr - $29.63/hr
2+ years expAllegheny Health Network is seeking a Single Billing Office Representative I to manage financial resolutions for self-pay account balances. The role involves serving as the primary contact for patients, addressing billing inquiries, and ensuring patient satisfaction in a high-volume call center environment.
Health CareHealth DiagnosticsMedicalMental HealthPrimary and Urgent Care
Responsibilities
Serves as preliminary contact for AHN patients by
Greeting patients via telephone in a pleasant and professional manner
Prioritizing patient inquiries
Ensuring that accurate demographic and payor information is correctly reflected in the billing system
Discovering unbilled insurance and facilitate billing of claims
Identifying deductibles, out-of-pocket expenses; co-payments, percentage payables, preferred providers and other boundaries that are payor driven
Assisting with payment arrangements for patients according to AHN Payment Plan policy
Screening for patient eligibility for financial assistance per the AHN policy
Maintaining positive customer service attitude when dealing with the public and AHN personnel
Working effectively as a team member by offering support and/or ideas to enable the group to reach group goals
Posts appropriate adjustments to the accounts receivable systems
Reviews and edits accounts from various work lists for such actions as third-party rebilling, adjustment posting, collection agency referral, or other options to appropriately resolve account balance
Documents the accounts receivable system with all pertinent information regarding the patient interview, research performed, and resolution
Collects payments on account via telephone transaction with patient
Responds to patient inquiries/concerns received by telephone or mail. Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves Patient Complaints and does appropriate customer service recovery when required
Researches and processes accounts subject to Bankruptcy regulations
May be assigned to Customer Service In-Bound, Collection In-Bound, Collection Out-bound call centers as workload, and SBO management needs dictate
Performs other duties as assigned or required
Qualification
Required
Proficiency with a ten-key calculator and PC keyboard, familiar with Microsoft Word and Excel
Strong verbal and written skills
Strong Customer Service and service recovery skills working in a high volume call center environment
2 years in a collection or a customer service oriented role
Preferred
Associate's degree in Business Management or Accounting
Previous experience in a physician billing or health care claims environment (computerized billing)
Previous experience in interviewing patients and family members
Previous experience in working in a high volume collection or customer service call center environment
Previous experience working in a predictive dialer environment
Company
Allegheny Health Network
Allegheny Health Network is a healthcare facility specializing in primary care, neuroscience, and mental health services.
10001+ employees
H1B Sponsorship
Allegheny Health Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$3.13MKey Investors
Greater Beneficial Union of PittsburghEden Hall FoundationHealth Resources and Services Administration
2025-04-04Grant· $0M
2025-03-26Grant· $0.33M
2023-09-25Grant· $2.8M
Leadership Team
Brian Parker
CQO & CLO
Eugene Scioscia
Chief Experience Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-13
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