Lincoln Electric · 18 hours ago
Senior Technical Service Analyst
United States
Full-time
Remote
Senior Level
5+ years expLincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions. The Senior Technical Service Analyst will serve as a subject matter expert for analyzing service data, identifying trends, and mentoring less experienced analysts while leading projects to enhance customer service levels and reporting processes.
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Responsibilities
Independently analyze and interpret service and parts-related data from available sources (e.g., warranty data, product sales, CRM, financial and manufacturing files)
Identify service trends in a timely manner and communicate findings (including associated financial impact) to leadership and key stakeholders
Formulate and communicate response plans to critical customer issues; provide ongoing analysis and reporting through issue resolution
Lead or participate in corrective action projects and initiatives that improve customer service levels, efficiency, or field quality and service reporting processes/systems
Lead, manage, or participate in projects to implement new reporting mechanisms, systems, or process improvements that enhance quality, timeliness, and visibility of relevant customer service data
Mentor and coach less experienced personnel; provide guidance and support as needed (including leadership coverage in the absence of the manager, as applicable)
Qualification
Required
Bachelor's degree or equivalent experience
5+ years of experience demonstrating an analytical skillset in a corporate environment; manufacturing, sales, and/or customer service experience typically achieved with 5–8 years of work experience
Intermediate proficiency in Microsoft 365 applications
Intermediate proficiency (or the ability to attain intermediate proficiency) in business applications such as SAP, Salesforce, and BI reporting tools
Excellent written and verbal communication skills
Proven project management skills; ability to perform detailed work accurately and effectively under deadlines and changing priorities
Company
Lincoln Electric
Lincoln Electric is a manufacturer of welding products, arc welding equipment, and welding consumables.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.55B2024-06-24Post Ipo Debt· $1.55B
1995-06-23IPO
Leadership Team
Steven Hedlund
Chief Operating Officer
Geoffrey Allman
Senior Vice President, Acquisition Integration
Recent News
2025-10-31
Company data provided by crunchbase