Carrier Enterprise · 1 day ago
Field Technical Support Rep
Lenexa, KS
Full-time
Hybrid
Senior Level
5+ years expCarrier Enterprise is a national distributor of HVAC products and supplies, seeking a Field Technical Support Rep. This role involves delivering advanced post-sales technical support, managing inbound technical cases, providing on-site support, and conducting technical training for contractors and dealers.
Building MaterialElectronics"Heating Ventilation and Air Conditioning (HVAC)"
Responsibilities
Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards
Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication
Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime
Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions
Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources
Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management
Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements
Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships
Qualification
Required
Minimum 5+ years of combined HVAC technical and customer support experience
Strong troubleshooting background across residential and commercial applications
Proven ability to communicate complex technical concepts clearly
Comfortable working both independently and collaboratively
Strong PC proficiency and ability to learn technical platforms quickly
Willingness to travel regionally for job site visits and training events
Preferred
Associate degree (AA/AS) in HVAC or related field preferred
Benefits
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Company
Carrier Enterprise
Carrier Enterprise is an independent HVAC/R distribution company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ariel Ciupik
CFO at Carrier Enterprise - International Division
Recent News
2025-08-29
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