AstroNova, Inc. · 1 day ago
Customer Success Representative
W. Warwick, RI, US
Full-time
Hybrid
Entry, Mid Level
$27/hr - $35/hr
2+ years expAstroNova, Inc. is seeking a Customer Success Representative (CSR) to provide exceptional support to their customer base. The CSR will be responsible for onboarding new customers, maintaining relationships, and ensuring customer satisfaction to drive retention and revenue growth.
Electronics
Responsibilities
Achieve account retention goals for your assigned territories/accounts as set by management and/or mandated by the company’s Strategic Development Planning process (SDP)
Interacts via email and telephone with existing customers based on information presented in the CRM & ERP software, providing the highest level of customer service
Takes over new customer relationships after Sales team completes the hand-off after closing and booking of initial orders
Oversees customer onboarding in coordination with Technical Support team and ensure that the customers are able to use AstroNova printing solutions to meet their business goals
Builds client loyalty over time and acts as a key point of contact to coordinate technical issues, including logging cases and facilitating communication with the technical teams when needed
Conducts regular account reviews based on client tiering maintain strong relationships, ensure satisfaction, and proactively identify additional needs such as consumables or support
Makes outbound calls and emails to existing customer base to inform them of new products, offers and promos, and periodic check-ins to maintain close relationships with customers
Maintains the customer database, updates account information on a regular basis, and coordinates with Territory Sales Managers and Technical Support team members to meet the requirements of the account over the customer lifecycle
Connects customers to the Technical Support Department as needed
Processes customers’ orders for all consumables as top priority and with sense of urgency
Estimates the date of delivery to the customer, based on knowledge of the company’s production and delivery schedules, and provides support and communication in the event of any delays
Creates and quotes new label part numbers to meet evolving needs of existing customers and/or driven by material obsolescence from suppliers
Manages all contract renewals for materials and services including BPOs, MRCs, Extended Warranties and CSPs
Conducts training/coaching of other Customer Success Representatives to educate them on customer relationship building and retention strategies and tactics
Uncovers Expansion opportunities within existing accounts and alerts the Sales team to go and close
Takes timely action and leverage company’s internal resources to address any customer dissatisfaction issues that may put an account at risk
Advocate for the customer internally to improve company’s products and services to support a continuous improvement culture
Qualification
Required
2-4 years of experience providing world class customer service in a related field
Exceptional organization, communication and interpersonal skills
Consultative telephone sales skills
Can-do attitude
Energetic self-starter with superb work ethic
Strong business ethics
Proficiency in MS Office and ability to learn new software systems rapidly
Preferred
Experience with ERP and CRM software systems
Company
AstroNova, Inc.
AstroNova® (formerly Astro-Med, Inc.) is a global leader in developing and applying data visualization technologies in products serving industrial, packaging, aerospace, and defense markets.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$47.2MKey Investors
Bank of America
2025-10-31Post Ipo Debt· $47.2M
1983-01-01IPO
Leadership Team
Michael J. Natalizia
Vice President Technology & Strategic Alliances, Chief Technology Officer at AstroNova, Inc.
Thomas D. DeByle
Vice President, Chief Financial Officer and Treasurer
Recent News
2026-01-06
Providence Business News
2025-12-11
Providence Business News
2025-11-29
Company data provided by crunchbase