Cushman & Wakefield · 21 hours ago
Workspace Services Experience Coordinator
Client Site - USA - CT - Norwalk - 800 Connecticut Ave
Full-time
Onsite
Mid Level
$35.87/hr - $42.20/hr
3+ years expCushman & Wakefield is a leading global real estate services firm, and they are seeking a Workspace Services Experience Coordinator to ensure the seamless execution of tasks related to Workplace Services. The role focuses on enhancing the employee experience and optimizing workplace functionality while managing day-to-day on-site operations.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Manage the operational aspects of the Facilities Management & Workspace Services (soft & Hard) for our client, BHI, in alignment with the MSA
Serve as the primary front-of-house representative, ensuring a professional, welcoming, and well-organized reception experience for employees and visitors
Manage all reception duties, including greeting guests, handling visitor check-ins, and directing inquiries to the appropriate contacts
Maintain and manage accurate logs of shipments, visitor records, guest access badge distribution, and office inventory, ensuring records are up to date and easily accessible for tracking and reporting purposes
Manage incoming communication by answering calls, responding to emails, and handling mail and package distribution efficiently
Receive and distribute deliveries and mail
Ensure meeting rooms are always ready by overseeing cleanliness, setup, and functionality, including AV equipment checks and room organization, and proactively resetting spaces after meetings to maintain a seamless experience for the next users
Support event and meeting setup logistics, including catering, furniture arrangement, seating placement, and assist IT with AV equipment testing and coordination to ensure a seamless experience
Collaborate with BHI Workspace Experience team, BHI HR, and onsite Brand representatives to plan and execute engaging internal events and celebrations
Support local event planning, new hire orientations, Town Hall, Board week and other ad hoc meetings
Proactively inspect the office areas, systems, rooms, and common areas and coordinate any maintenance and repairs
Manage inventory and ordering of office supplies, pantry consumables, and cleaning products to maintain stock levels
Coordinate weekly lunch for BHI as part of “Together Tuesdays”
Serve as a liaison with cleaning teams, proactively coordinating schedules and standards to ensure a clean and well-maintained workspace
Support client’s sustainability initiatives including sustainable waste management and energy conservation
Manage all office facility related requests
Vendor management as applicable, ensuring that vendors are delivering goods and/or services in accordance to contracted scope
Support office occupancy/ utilization reporting
Proactively identify operational efficiencies and cost savings opportunities
Support the implementation and adherence to health and safety protocols, working closely with BHI HR and Brand leaders and BHI safety & security to ensure compliance with all regulations
Participate in LIRT (local incident response team) for crisis management preparedness including organizing the local response team in the event of a crisis
Handle ad-hoc operational and administrative tasks as needed, ensuring workplace services run efficiently and smoothly
Qualification
Required
Degree educated – either Facilities Management, Building Services or business orientated
Proven relevant experience if no formal higher education
Familiarity with contemporary Workspace concepts and challenges
Knowledge of Facilities Management processes and industry best practices
Understanding of relevant Health & Safety legislation within the FM industry
Proficiency in supply chain management principles
Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities
Proficient knowledge of Google Suite
Proven track record in effectively managing multiple offices across regions
Possesses exceptional interpersonal skills, along with a positive 'can-do' attitude, meticulous attention to detail, and a focus on customer satisfaction
Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
3-5 years work experience
Preferred
CPR/AED training highly desirable
Benefits
Health, vision, and dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life, and disability insurance programs
Paid and unpaid time away from work
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
Recent News
2026-02-06
2026-02-02
2026-01-22
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