NEOGOV · 10 hours ago
Recovery Navigator Program Case Manager
Coupeville Campus, WA
Full-time
Onsite
Entry, Mid Level
$28.14/hr - $29.57/hr
2+ years expIsland County is seeking a Recovery Navigator Program Case Manager to provide outreach, long-term engagement, and supportive services for participants through intensive case management activities. The role involves assessing individual needs, developing service plans, and facilitating access to community resources to improve overall stability and functioning of participants.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide outreach and intensive case management services for participants at the referral location to establish a working relationship and offer services
Assess participants for severity of chemical dependency and housing status and determine needs for other services
Establish communication with appropriate community services such as DSHS, SSI benefits, and behavioral health treatment, to initiate and facilitate the completion of application and enrollment. Meet with community service providers as needed to coordinate and establish services
Develop relationships with housing resources and assist the participant in gaining access to appropriate housing and maintaining occupancy
Develop and implement with the participant’s input an individualized service plan which addresses the needs of the participant for food, clothing, shelter, and health care and behavioral health treatment. Update this plan periodically with participant to reflect movement toward or attainment of articulated goals and the emergence of new needs
Develop and maintain a working relationship with crisis stabilization facilities, crisis responders, evaluation, and treatment facility staff, DSHS workers, behavioral health treatment providers, health care providers, shelter providers, landlords, detox centers, protective or representative payees, and other community programs which may support participants
Develop and maintain collaborative relationships with local partners including local law enforcement and fire departments. Provide advocacy and support for participants within the criminal justice system including court appearances and written communication
Attend regularly scheduled Operational Work Group Meetings and the staffing of participants with partners
Accompany participants to appointments as needed
Assist participants in developing a spending plan and in shopping
Identify gaps and barriers in available community resources and advocate for systemic changes
Attend stakeholder work groups and committees to represent the experiences of program participants
Develop and maintain participant files for assigned caseload according to program, contract, and state requirements
Follow policies, procedures, and protocols for this program as a member of the Recovery Navigator Program team
Document all contacts in a timely manner including face-to-face interviews, collateral and networking contacts, and correspondence. Maintain case records in accordance with standards and requirements. Prepare reports by collecting, analyzing, and summarizing treatment and results data
Assist in staffing syringe services locations, including maintaining records and submitting monthly reports
Assist in maintaining opioid outreach specific data and compiling reports
Communicate participant progress by attending interdisciplinary meetings and supervision in compliance with agency policies and procedures. Collaborates and works with other community agencies and law enforcement
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Social Work, Psychology, Human Services, or related field or Associate of Arts degree in psychology, social work, human services/related field plus two (2) years' experience in the behavioral health or related fields required
Valid Driver's License
Satisfactory criminal history background check results are a condition of employment
Willingness to take part in familiarization with law enforcement policies and procedures
Ability and willingness to work independently under general supervision in a self-directed manner and the ability to work collaboratively with other team members and/or service providers or professionals
Ability to quickly grasp new techniques, deal with rapid changes in events, remain calm in stressful situations, relate to various personality styles in a calm, professional manner
Effectively communicate, both orally and in writing, with others for purposes of gathering and relaying information
Ability to identify community resources and services for participants and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations
Understand the need for maintaining confidentiality of sensitive information
Familiar with record documentation requirements and service plan development and implementation
Possess time management and organizational skills
Fluent in computer office programs and good data entry skills
Preferred
Lived experience, defined as a current or past recipient of behavioral health services and/or with current or past involvement in the criminal legal system preferred
Be in active recovery for at least two years, and able to provide appropriate case management and support services to program participants without impairing their ability to remain in recovery preferred
Possess or be willing/able to complete training to obtain a Peer Support Specialist certification or Community Health Worker from a State-approved training program
Preference will be given to applicants with experience working with individuals with complex life issues and/or behavioral health conditions
Benefits
Island County pays 100% of the premiums for most eligible employees and dependents.
In addition, the County provides an annual Health Reimbursement Arrangement (HRA) or Health Savings Account (HSA) contribution (determined by Medical plan selected).
Island County pays 100% of the premiums for eligible employees and family members for basic dental coverage (buy-up options are available).
Employees are provided basic coverage of $24,000 and given the opportunity to purchase additional insurance for both the employee and eligible dependents.
Island County employees participate in a pension plan through the Washington State Department of Retirement Systems (additional 457(b) deferred-compensation plans are also available).
Island County pays 100% of the premium for emergency air transport coverage.
11 paid holidays each year
Generous paid time off and Washington-required sick leave
Flexible Spending Account (optional)
Wellness programs
Employee assistance program
Pet Insurance (optional - employee paid)
Additional benefits are available to be elected (employee-paid).
Island County is a qualifying employer for the Public Service Forgiveness Program (PSLF) for full time employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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