Cellular Sales · 2 days ago
IT Operations Support Analyst Tier 1
United States
Full-time
Remote
Entry Level
1+ years expCellular Sales is seeking an IT Operations Support Analyst I who acts as a customer advocate, triaging and resolving issues for internal end users. The role involves providing primary support related to hardware, software, and administrative issues while collaborating with other analysts to troubleshoot complex support matters.
Telecommunications
Responsibilities
Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience
Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users’ various needs
Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner
Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users
Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation
Troubleshoot and support proprietary software programs as well as third party software and applications
Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology
Supports VIP level requests with elevated customer service
Available to travel to headquarters and retail locations periodically for training or special projects
Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel
Qualification
Required
High School diploma or equivalent experience required
Preferred
AS degree in technical field
1-year minimum verifiable technology support
Industry N+ / A+ / S+ certifications
Experience with Microsoft and IOS operating systems
Experience with Active Directory
Basic knowledge of Networking
Company
Cellular Sales
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection.
5001-10000 employees
H1B Sponsorship
Cellular Sales has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Dane Scism
CEO/founder
Company data provided by crunchbase