Samuel Merritt University · 12 hours ago
Testing and Compliance Operations Coordinator
Oakland, CA
Full-time
Onsite
Entry, Mid Level
$23.21/hr - $30.17/hr
2+ years expSamuel Merritt University is seeking a Testing and Compliance Operations Coordinator to manage student access to examination facilities and oversee testing operations. The role involves collaborating with faculty and the Disability Resource Center to ensure accommodations are met, supervising student proctors, and managing compliance operations within Student Affairs.
Higher Education
Responsibilities
Adjust work focus dynamically as needs of campus, students and faculty shift within each semester cycle
Collaborate with the Assistant Dean of Students for Campus life and co-develop processes, when necessary, in partnership with appropriate department leads
Oversee the scheduling and proctoring of exams taken at the Testing Center or other campus locations
Supervise and proctor exams and enforce all requirements and conditions associated with the exam
Knowledge of and ability to evaluate and troubleshoot student accommodation requests
Hire, train and supervise work-study student proctors to supplement services during peak exam hours and to cover staff shifts as necessary. Creates schedules and approve timesheets for proctors
Assist the Assistant Dean of Campus Life in administering, tracking and managing mandatory student training and compliance materials. Sends notices as needed to students who are missing requirements
Assist the Director of SMU Central in tracking and managing student drug and background checks. Sends notices as needed to students who are missing requirements
Maintain database integrity; perform data entry and run reports for on-campus testing, student accommodations, and student compliance
Update webpages and other communication systems to ensure all compliance requirements are up-to-date and communicated clearly and consistently to all students
Serve as a point of contact for faculty and students for on-campus testing and compliance inquiries
Maintain confidential paper and digital student files, records, documentation, and correspondence with a strong knowledge of FERPA
Support the Assistant Dean of Campus Life in developing and coordinating faculty/staff workshops, new student orientation materials, and informational content on testing and compliance
Other duties as assigned
Qualification
Required
Strong commitment to maintaining confidentiality and handling sensitive information with the utmost discretion and integrity
Excellent communication skills required, including the ability to communicate effectively with faculty, staff, currently enrolled students, and prospective students
Excellent written communication skills, including the ability to send formal letters to students and faculty
Proficient in Microsoft office suite, online training systems, and database systems
Courteous and professional manner
Diplomacy in dealing with conflict
Attention to details as they relate to recordkeeping and documentation of services provided
Demonstrated ability to make decisions and exercise professional judgment
Ability and skill to work independently, and as part of a designated team
Knowledge of federal and state laws and regulations governing accommodation provisions and program accessibility in higher education (Americans with Disabilities Act and Section 504 of the Rehabilitation Act) and student privacy (in accordance with FERPA)
Preferred
Baccalaureate Degree preferred
Two to four years of student services, preferably in a college campus
Company
Samuel Merritt University
Samuel Merritt University delivers a high-quality health sciences education with a focus on compassion and community engagement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sharon Diaz
President and CEO
Dave Lawlor
Executive Vice President & Treasurer / COO & CFO
Recent News
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